Jennifer Didonato Email & Phone Number

Child Nutrition Services Dept.

QVC

• Administers various employee benefit programs, such as group insurance, life, medical and dental, accident and disability, insurance, pensions, investments, and savings; and health maintenance organizations.
• Provide benefit orientations & enrollments. Process and maintain all status reports and pay changes, both on computer and paper system.
• Prepare and maintain employee files, assuring accuracy, compliance and confidentially. i.e: unemployment claims, verifications, I9 status and State regulations.
• Developed, promoted and executed various wellness initiatives to promote the Good Life culture.

Port St. Lucie, FL

• Coach representatives to develop listening and communication skills in dealing with customers
• Provide input and administer monthly updates
• Support the company Quality Monitoring Program by monitoring calls for quality and efficient handling.
• Assist in the communication of procedural updates and program informations.
• Handle customer calls that need a “Supervisory Response.” Provide the appropriate customer service interface
• Research attendance/payroll issues and escalate with appropriate department when necessary

Port St. Lucie, FL

• Demonstrated leadership and decision making skills. Demonstrated initiative, good listening skills, ability to read and comprehend customer questions. Excellent customer relations, and follow-up skills. Excellent.
• Demonstrated leadership and decision making skills to effectively handle every call
• Promoted within my first year to handle escalated calls which required “Supervisory response”
• Exceeded expectations and produced a positive impact on department business
• Participated in and are identified with several department accomplishments such as talk and handling time and quality of calls

Melville, NY

• Responsible for the management of all aspects of the Front Desk functions, such as scheduling, billing and verifying insurance. Manage and monitor activities of all employees in the Front Office department making sure.
• Manage all communication with associates and ensure effectiveness of front office staff and ensure smooth everyday operations.
• Supervise associates in their assigned job duties
• Plan and assign workloads for front office associates
• Prepare weekly schedule for staff and analyze all requirements to ensure efficient work.
• Provide outstanding services and ensure customer satisfaction.

Speech Communications & Rhetorical Studies

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies