Jenny Anthony

Jenny Anthony Email and Phone Number

Director of Global Support @ IXOPAY
Tulsa, OK, US
Jenny Anthony's Location
Tulsa, Oklahoma, United States, United States
Jenny Anthony's Contact Details

Jenny Anthony work email

Jenny Anthony personal email

n/a
About Jenny Anthony

Jenny Anthony is a Director of Global Support at IXOPAY. She possess expertise in leadership, policy writing, linux, nessus, microsoft products and 18 more skills. Colleagues describe her as "Written in the context of the July 18th-19th, 2024 Microsoft outage. This outage was likely the most complicated situation Jenny and her team navigated. She kept the status pages updated, internal communications flowing, and bridged the incident management process with our IXOPAY EU colleagues so that they were enabled to assist with external communications. Jenny consistently demonstrates selfless behavior in the management of her team and the prioritization of customer concerns. Stepping back from Jenny's incident management skills, Jenny is enthusiastic, driven, empathetic, and well-organized. Jenny is a valuable member of the company culture and it's great to work with her." and "Jenny was one of the first people that I had the chance to work with at TokenEx. She's someone you'd want to have on any project or team. She's organized, determined and extremely sharp. What I loved about leading Jenny was her positive attitude, can do spirit and her work ethics. She took on an unstructured team, identify opportunities, worked the crazy long hours and embraced the ever changing environment. I am looking forward to seeing her career grow and flourish. Anyone would be lucky to have such a great talent on their team."

Jenny Anthony's Current Company Details
IXOPAY

Ixopay

View
Director of Global Support
Tulsa, OK, US
Website:
ixopay.com
Employees:
147
Jenny Anthony Work Experience Details
  • Ixopay
    Director Of Global Support
    Ixopay
    Tulsa, Ok, Us
  • Ixopay
    Sr. Manager Of Technical Support
    Ixopay Nov 2020 - Present
    Tulsa, Oklahoma, United States
    Interface and coordinate with Operations, Customer Success, Engineering and Product to ensure availability and ease of use of our products. Implement process flows to enable our Support function to assist clients accurately and efficiently. Developed Confluence training KB articles related to common client questions and processes, Jira Service Desk administration to aid in creation of internal ticket requests and detailed reporting on ticket categories, and various other KPIs. Developed numerous troubleshooting processes and tools to add to our Troubleshooting toolbelt in Postman, DotNetFiddle, JSFiddle, etc. Interface with department leaders daily to discuss overarching projects, escalate tickets, and ways to improve internal processes.
  • Ixopay
    Security Analyst
    Ixopay Jun 2020 - Nov 2020
    Tulsa, Oklahoma, United States
    Investigated and responded to security incidents, configured security measures on internal infrastructure, assisted with coordinating penetration testing and ran reports related to security events, worked with internal teams running vuln scans through patching.
  • Ixopay
    Support Analyst
    Ixopay May 2019 - Jun 2020
    Tulsa, Oklahoma
    Member of a 2-person 24/7 support team where I interfaced with our clients' technical teams during their implementation phase with our products and provided continued support throughout their contract. Support avenues included phone, chat, and email communications to a large client base with a steady volume of tickets and calls. Gathered internal reports of client usage data, platform utilization, and helped identify trends.

Jenny Anthony Skills

Leadership Policy Writing Linux Nessus Microsoft Products Customer Satisfaction Penetration Testing Team Leadership Metasploit Microsoft Office Java Risk Management Training Time Management Customer Service Group Work C++ Project Planning Threat And Vulnerability Management Python Research Creative Problem Solving Hospitals

Jenny Anthony Education Details

Frequently Asked Questions about Jenny Anthony

What company does Jenny Anthony work for?

Jenny Anthony works for Ixopay

What is Jenny Anthony's role at the current company?

Jenny Anthony's current role is Director of Global Support.

What is Jenny Anthony's email address?

Jenny Anthony's email address is ja****@****nex.com

What schools did Jenny Anthony attend?

Jenny Anthony attended Northeastern State University, Tulsa Community College, Tri County Tech.

What skills is Jenny Anthony known for?

Jenny Anthony has skills like Leadership, Policy Writing, Linux, Nessus, Microsoft Products, Customer Satisfaction, Penetration Testing, Team Leadership, Metasploit, Microsoft Office, Java, Risk Management.

Who are Jenny Anthony's colleagues?

Jenny Anthony's colleagues are Rhys Smith, Marko Babić, Nikita Gorbacs, Aaron Chesley, Valeriia Selivanova, Philipp Schneeberger, Anna Josefin Martinsson.

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