Jenny Armstrong, Cmca Email and Phone Number

Responsible for the oversight of all association operations including the supervision of on-site personnel. Prepare for and participate in all executive, regular and annual meetings of the association. Implement association policies and use good business judgment when enforcing the governing documents.Supervise the collection and recording of financial assets of the association. Act as a liaison between the Board of Directors and residents in the implementation of the established policies, as well as communicate with owners on all non-compliance issues and address owner inquiries in a timely manner.

Managed the day to day operations of a 96-unit mixed use development indowntown San Diego, including eleven on-site staff members. Provided guidance for the Board of Directors in accordance to the association's governingdocuments. Ensured the community’s adherence to the CC&Rs, Rules and Regulations and By Laws and followed non-compliance guidelines and policies.Prepared for Board of Directors meetings, including compiling and posting agenda action items, meeting packets and various reports such as financial, management, maintenance, delinquency and other information necessary for the Board to make effective decisions. Managed contractors and provided oversight in the completion of capital improvement projects, as well as routine maintenance projects. Ensured that the association was compliant with city and government regulations and requirements. Worked closely with accounts payable and accounts receivables departments to ensure that receivables and expenditures were coded correctly on monthly financial statements. Collaborated with the Board of Directors in compiling the association’s annual budget and maintained a $850K operating and $3M reserve budget.

Managed day to day requests of over 100 community associations in San Diego.Acted as the main point of contact for Board Members and Homeowners on matters related to maintenance and compliance of community regulations.Assisted Board Members with various administrative tasks on an “as needed” basis such as composing letters, review of architectural change applications, and distribution of civil code mandated disclosures.Attended Board of Director meetings in order to provide Board with guidance that was in accordance with the association’s Governing Documents. Obtained proposals for routine maintenance contracts, as well as capital and reserve repairs at the request of the Board.

Assisted in the management of three apartment communities, 172 units combined. Ensured occupancy was maintained at a level above 90%.Enforced community rules and regulations and served compliance notices as needed. Collected and processed all incoming accounts receivables monies. Compiled weekly reports, such as property status reports, delinquency reports, and marketing data. Managed maintenance staff including payroll, scheduling and attendance.Processed statement of deposit accounts reports upon move out and disbursed refunds and forwarded files to collections when necessary. Marketed rental units by creating ads, taking photos, and using rental sites to attract prospective residents. Set rental values based on research of comparable properties, in order to increase profitability and ensure competitive pricing.Assisted community manager with resident retention efforts and negotiated lease renewals. Managed maintenance staff, vendors and monthly budget reports to ensure that projects and repairs remained within budget on completed within the timelines provided .

Traveled to borrower locations and ensured that real estate loan documents were properly executed, notarized, and packaged for distribution to escrow offices, banks, and lenders.• Managed scheduling of loan signings between escrow, loan officers, and borrower.• Provided bilingual services to accommodate Spanish speaking borrowers, helping serve a largely underserved demographic in the mortgage market.• Acted as a liaison ensuring communication lines between all parties were maintained, streamlined, and all conditions were met to ensure a smooth transaction.

•Held open houses and greeted brokers, agents and prospective home buyers. Prepared CMA’s and listing presentations.•Created marketing fliers, mailers and postcards, showcasing available property listings.•Maintained company website by updating listing, photos, descriptions and ensured that MLS links and real estate market data was up to date. •Met with clients to execute real estate transaction paperwork and contracts.•Worked closely with escrow to ensure all necessary transaction documents and disclosures were obtained and properly executed, in order to ensure a smooth closing. •Submitted audited transaction files to real estate broker for final audit.•Managed nine (9) garden style communities, totaling 48 units.Handled tenant relations and oversight of property maintenance. •Marketed vacant properties on various websites.•Managed application process, including running credit reports, verifying rental history, employment, and income.•Coordinated and supervised vendors for remodels and vacant unit turn over.•Served three day notices, notices to cure breach or quit, and memos from management.•Managed delinquency collections and eviction process.

Toured community grounds, amenities, models and available units with prospective residents.Followed up with all prospective residents and maintained prospect traffic and leasing data.Processed rental applications and ensured all credit and income criteria were met.Prepared leases and enforced terms and conditions.Assisted with processing rental payments and security deposits. Inspected vacant units and ensured that units were market ready. Processed maintenance requests and ensured that maintenance team completed repairs in a timely manner and within budget.