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Energetic and agile leader of clinical operations and clinical quality. Passionate about transforming our healthcare system through innovation and technology. Demonstrated consistent improvement across clinical outcomes to 80% improvement in function and patient satisfaction of 90+ on NPS as patient visits grew 10% month over month. Proficient in using data and user feedback to drive improvement and strategically plan for the future. With a foundation in Physical Therapy, I possess a deep understanding of rehabilitation and wellness. Leveraging my clinical skills, I actively contribute to patient care, rehabilitation strategies, and preventive healthcare initiatives. My hands-on experience complements my leadership role, ensuring a holistic approach to healthcare management.
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Director Of Clinical OperationsKins May 2023 - PresentNew York, Ny, Us- Managed a team of 100+ physical therapists while driving high-value care and increasing patient retention to 84% and patient satisfaction 90+.- Streamlined operational processes to cross-functionally grow from 1,300 to 20,000 visits in 2 years while maintaining costs.- Full daily operational oversight including onboarding and training clinical and administrative staff, patient scheduling, mitigating patient complaints and active patient tracking.- Achieved company KPIs to capture outcomes of 70% of all patients and author a whitepaper outlining our approach to executing a hybrid in-home/telehealth healthcare model while maintaining 80% improvement in pain and function.- Developed synchronous and asynchronous onboarding programs to maintain employee satisfaction and success.- Implemented clinical operational and quality initiatives to secure partnerships with 2 major health systems in New York City. - Collected clinician and patient feedback to gather insights and inform product decisions. -
Lead Physical TherapistKins Apr 2022 - May 2023New York, Ny, Us- Product evaluation, testing and analysis with feedback to the development team.- Created infographic and educational materials to skill-up 100+ physical therapists in high-value care, telehealth and patient management.- Led presentations to health systems and referring providers to build partnerships.- Managed monthly educational and journal club in support of evidence-based care.- Managed caseload of patients from initial evaluation to successful discharge with patients consistently reaching 80% functional improvement and improvement of pain.
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Physical Therapist IiNewyork-Presbyterian Hospital Mar 2022 - Apr 2022New York, New York, Us -
Staff Physical TherapistNewyork-Presbyterian Hospital Jul 2018 - Mar 2022New York, New York, UsDiagnose movement dysfunction and develop treatment plans with focus on pelvic health and lymphedema therapy.
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Peer-To-Peer Fundraising ConsultantShatterproof Sep 2014 - Aug 2015Norwalk, Ct, UsWe are uniting the 100 million+ Americans who are touched by addiction and empowering them to advance the organization’s mission through building awareness, fundraising and volunteerism. Addiction is a disease and together we can create a Shatterproof America. -
Development SpecialistNational Ms Society Oct 2013 - Sep 2014Denver, Colorado, UsManage all event elements for Walk MS, Bike MS New York City and Climb to the Top New York City - 18,000 participants, 100,000 donors, $7 million in annual revenue and a annual budget of $1.4 million.Build external partnerships to raise awareness about multiple sclerosis, increase revenue and recruit event participants. Responsible for general participant recruitment and promotional efforts for all events, including developing mass distribution plans, direct mail campaigns, creating marketing materials and hosting booths at community events. -
Development Coordinator, EventsNational Ms Society Jan 2011 - Sep 2014Denver, Colorado, UsManage all wrap around events for Mass Market Events; including but not limited to recruitment events, recognition events and special events. Coordinate all training programs for Mass Market Events including developing information for participants, working with training vendors and volunteers, attending trainings and working with participants in training programs. Work closely with JackRabbit Sports and Asphalt Green to coordinate training programs for the Race to Stop MS team as they participate in the NYC Half-Marathon, Nautica NYC Triathlon and ING NYC Marathon. Manage Official Bike Shop Partnerships for Bike MS NYC - Southern New York and vendor relationships for all Mass Market Events. Contribute to internal and external recruitment efforts for all Mass Market Events. Coordinate all event elements for Walk MS, Race to Stop MS, Bike MS and Climb to the Top.
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Campus Sustainability InternVirginia Commonwealth University Jun 2010 - Dec 2010Richmond, Va, UsResearched and implemented green iniatives on the Monroe Park Campus of Virginia Commonwealth University. Increased VCU community awareness through complex events, social networking sites, tabling and the "VCU Goes Green" campaign. Collaboratively produced VCU's 1st Annual Day of Sustainability. Developed Track V of "Virginia: Energy Capital of the East Coast, The Governor's Conference on Energy" and assisted with conference management. -
Vice President Campus RelationsAlpha Gamma Delta Jan 2009 - Dec 2009Indianapolis, Indiana, UsServed as chapter representative at College Panhellenic Council meetings. Acted as the liaison between chapter and other student organizations. Collaboratively made executive decisions for the chapter, and ensured academic and personal success of members. -
Lab TechnicianSuny Upstate Medical University May 2005 - Aug 2005Ny, UsCompleted various tests, experiments and procedures for neurological research projects focused on MS.
Jenny Donahue Skills
Jenny Donahue Education Details
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Columbia UniversityPhysical Therapy/Therapist -
Virginia Commonwealth UniversityEnvironmental Studies
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Virginia Commonwealth UniversityBiology
Frequently Asked Questions about Jenny Donahue
What company does Jenny Donahue work for?
Jenny Donahue works for Kins
What is Jenny Donahue's role at the current company?
Jenny Donahue's current role is Clinical Operations, Digital Health, Health Tech.
What is Jenny Donahue's email address?
Jenny Donahue's email address is je****@****nyp.org
What is Jenny Donahue's direct phone number?
Jenny Donahue's direct phone number is +131555*****
What schools did Jenny Donahue attend?
Jenny Donahue attended Columbia University, Virginia Commonwealth University, Virginia Commonwealth University.
What skills is Jenny Donahue known for?
Jenny Donahue has skills like Fundraising, Event Planning, Community Outreach, Nonprofits, Event Management, Social Media, Social Networking, Public Speaking, Volunteer Management, Microsoft Office, Non Profits, Spanish.
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