Jenny Gunderman Email & Phone Number

Petaluma, California, United States

• Work with ESL student to determine literacy goals.
• Assess student’s competency in writing, spelling, grammar, pronunciation, comprehension.
• Prepare lesson materials and homework assignments tailored to student’s learning needs and goals.
• Meet with and instruct student during one-on-one weekly meetings.
• Provide feedback and corrections on completed homework.
• Complete monthly, quarterly, and semi-annual reports and submit to the library’s Literacy department.

Sonoma, California, United States

• I take pleasure in bringing order and clarity to the written materials that employees and customers need in order to use your software with minimal frustration and maximum success. Some of the types of documents I can.
• User manuals
• Text for automated (triggered) emails
• Software troubleshooting guides
• Standard operating procedures
• Business appropriate email templates for non-native English speakers

Santa Rosa, California

• Administer CalFresh (food stamps) and Medi-Cal.
• Evaluate client data such as income, assets, expenses, age, disability status, tax-filer status, residency status, household composition – determine continuing eligibility for CalFresh and Medi-Cal benefits.
• Run data checks against government databases to confirm and supplement data provided directly from clients.
• Create and verify client budget calculations in CalWIN administration software.

Petaluma, CA

• Create documentation for team and department, including: work process documentation, training materials, troubleshooting guides, how-to articles for knowledgebase.
• Design and deliver eCommerce product trainings to clients and coworkers.
• Design training program for newly hired Customer Success Managers.
• Review Salesforce change requests: clarify and capture requirements, approve change requests, coordinate development, perform UAT, and approve go-live rollouts.
• Help drive adoption of new or changed business processes by soliciting feedback from team(s) before major changes are implemented.
• Provide reporting on Client Support metrics; evaluate trends/reoccurring issues, and help clear support backlog.

Petaluma, California, United States

• Manage client communications for high-priority issues and client-driven escalations.
• Manage escalation processes, including smooth handoff of urgent work between onshore and offshore resources.
• Run daily team meeting, review open issues, build priority list for engineers, discuss challenges.
• Evaluate and modify business processes to achieve greater precision, scalability, and efficiency.
• Hold weekly meetings with Support team members, discuss challenges and facilitate actions to reduce Support backlog.
• Collaborate with other teams to create policies that address client and employee challenges.

Petaluma, CA

• Manage escalations prioritization for onshore Support.
• Work closely with both Account Managers and Engineers to ensure handling of client requests.
• Help to define and implement policies and procedures within department and across the company.
• Host daily team meeting: - Review ongoing work and new escalations assigned to onshore engineers.
• As needed: provide daily ongoing summaries of team's escalations.
• Act as point of contact for requests coming to Support from other departments or teams.

• First point of contact for assigned accounts. Responsible for client relationship and client satisfaction beginning with onboarding and continuing throughout the customer's post-sales experience.
• Manage projects, assign tasks to appropriate resources within the company; track progression of project tasks in order to facilitate timely completion of deliverables.
• Act as liaison between iPost personnel and contacts at client company.
• Hold regular check-in meetings with assigned clients, ensure that goals and projects are on-track.
• Provide technical support, troubleshooting, and customer service to iPost clients and to internal staff.
• Manage and track support work via Salesforce CRM tool.

• Test web eCommerce sites, validate functionality using black-box testing.
• Analyze documentation; design test cases to cover requirements.
• Discover and identify defects; write detailed reports including step-by-step bug re-creation scenarios.
• Manage and track defect reports and their resolution.

• Test mortgage software, validate functionality using black-box testing.
• Write SQL queries against application databases, back end validation.
• Analyze documentation; design test cases to cover requirements.
• Discover and identify defects; write detailed reports including step-by-step bug re-creation scenarios.
• Manage and track defect reports and their resolution.
• Create project test plans.

• Maintain internet and intranet web pages using HTML, CSS, JavaScript.
• Maintain Access databases; coordinate with dba for SQL development.
• Review sites, ensure content is current and accurate.
• Manage administration of online forms; coordinate processes company-wide to ensure forms are served in adherence with state laws and insurance carrier requirements.

• Test annuity software, validate functionality using black-box testing.
• Write SQL queries against application databases, back end validation.
• Analyze documentation; design test cases to cover requirements.
• Discover and identify defects; write detailed reports including step-by-step bug re-creation scenarios.
• Manage and track defect reports and their resolution.
• Document changes to software specifications.

• Advise agents of information regarding legal and company requirements.
• Process annuity applications, ensuring accuracy and completeness.
• Correspond with agents and policyholders via letters, faxes, and e-mails.
• Answer telephone inquiries regarding annuity products.
• Communicate with financial institutions in order to facilitate the transfer of funds.
• Create and maintain data records.

Petaluma, California, United States

• Copyedit and proofread marketing materials to ensure accuracy, readability, and consistency of tone.
• Proofread financial summaries and annuity policy documents.
• Coordinate production of marketing collateral with outside designers and printers.

Rohnert Park, California, United States

Circulation Department Library Staff. Answer telephone inquiries, assist patrons in research procedures. Resolve patron complaints, maintain and update records in computer databases. Supervise student workers, teach procedures to new employees, write job tips for beginners.

Rohnert Park, California, United States

Inter-departmental tasks: assist library patrons, perform maintenance of select Special Collections archival files, data input book acquisitions, record purchase orders.

Reorganize archival files for the Special Collections Department at the SSU library, including arrangement of materials and fine tuning of labeling system.

Bachelor’S Degree, English - Creative Writing

Master’S Degree, English Language And Literature/Letters