Jenny Firth (Nee Mountain) Email & Phone Number

United Kingdom

Working with the recruitment team across temporary and permanent recruitment.Unfortunately, I was made redundant in November.

Melbourne, Victoria, Australia

In April 2022, I founded the Adecco Mass Recruitment (AMR) team, overseeing every detail from inception to execution. Starting with two employees, I expanded the team to 15 dedicated members, establishing partnerships with clients who now rely exclusively on Adecco AMR for their volume recruitment needs. I designed customized processes and established clear performance metrics, ensuring we maintained high standards while tailoring each project to meet unique client requirements. By crafting detailed proposals and delivering innovative solutions, I consistently ensured our team exceeded expectations and drove significant business growth.Under my leadership, we achieved a 91% hit rate in volume recruitment and the team consistently surpassed budget expectations, averaging a 161% increase month over month, with peak performance reaching 205%.To enhance performance, I created tailored KPIs that drove an average conversion rate of 3:1 and designed innovative recruitment strategies to attract top-tier talent. I developed client-specific documentation to maintain consistency and introduced live client spreadsheets for transparency. I improved our company Google ratings from 2.1 to 4.8 based on over 100 candidate reviews by implementing a new process within the recruitment journey. I managed detailed reporting, ensuring accuracy and compliance in all recruitment activities while fostering a culture of collaboration and high performance.I conducted regular one-on-ones and performance reviews to support team development and designed an onboarding process to cultivate employees with no prior recruitment experience, transforming them into full billing consultants.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Workskil Australia is a national not-for-profit and charitable organization that focuses on providing essential services in employment, disability, youth, Indigenous, and community sectors.In my role there, I worked closely with diverse clients who faced significant barriers to employment. My efforts were dedicated to enhancing their employability and helping them secure jobs, training, and support services through tailored assessments and personalized support. Additionally, I provided specialized services for individuals with disabilities, mental health challenges, and those from Indigenous backgrounds, ensuring that their unique needs were met with compassion and understanding.

Melbourne, Australia

In my initial role, I focused on increasing the number of franchisees to expand the network of Australian agents. After 12 months, I joined the senior leadership team, where I engaged in critical projects to enhance efficiency and profitability for the Australian business.I led the Australian Franchisee Recruitment team, managing key performance indicators (KPIs), performance metrics, and franchise sales. My responsibilities included driving lead generation through social media, networking, and referrals, as well as managing CRM systems and developing growth strategies that encompassed budgeting and forecasting. I coordinated national recruitment events to enhance brand awareness and oversaw the entire onboarding process for franchisees, including interviews, compliance, and contract preparation. Additionally, I collaborated with the marketing team to create print and digital materials and produce video content for webinars.Key projects included editing the franchise agreement and disclosure document to ensure compliance with new franchise laws, collaborating with legal teams, and representing Australia in the integration of new CRM systems. I also played a crucial role in redesigning the Australian recruitment website to improve user experience and functionality.

Melbourne, Australia

I secured a sponsored role in Australia that allowed me to leverage my recruitment experience and ultimately achieve permanent residency. In this position, I managed end-to-end recruitment for permanent, contract, and temporary staff, ensuring effective client service.I led the business in the Director’s absence, driving growth and managing the team. By attending networking events, I generated new business opportunities and connected with potential candidates. I also customized recruitment processes to meet client needs, crafted online job advertisements, and managed the company’s website and social media.My key achievements include significantly increasing revenue and expanding the client base by over 150 new prospective clients. I secured a long-term contract with a leading national energy retailer, successfully recruiting 15 positions per month. Additionally, I developed a new in-house filing database system that enhanced operational efficiency, contributing to our recognition as national finalists at the SARA Awards.

Leeds, United Kingdom

Recruitment of permanent staff for the Resources division across West Yorkshire. End-to-end recruitment for Customer Service Advisors, Telesales Executives, Account Managers, Business Development Executives, Sales Executives, Collection Advisors, and Team Leaders & Team Managers.

Leeds, United Kingdom

Specialist Finance & Accountancy Recruitment Company. Recruited staff for Purchase & Sales Ledger, Credit Control, Payroll, Accounts Assistant, Legal Cashier & Bookkeepers from ledger to management roles both temporary and permanent.

Leeds, United Kingdom

This role initially was an entry level position and within 18 months I was consistently promoted through the ranks to achieve the position of Senior Business Travel Consultant, managing all area of Global Travel.