Jenny Fisher Email and Phone Number
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Pharmaceutical Commercial Operations leader with 25 years of experience working with 50+ emerging and top tier pharma companies to drive sales, brand and field performance. Recent positions include Vice President Field Operations, Director Learning Solutions, Director Field Automation, Vice President of Global Sales & Marketing Operations, Director Project Management Office. Strengths: Highly effective in building strong strategy and partner alignment across brand, operations, and IT functions • Proven ability to establish “Best Practice” operational framework for project delivery and client satisfaction • Client Business Development & Implementation Leadership across data, technology, and services offerings • Published author and speaker on women’s leadership to increase employee engagement, performance, and job satisfaction Specialties: Leadership, Sales Operations, Sales Training, Marketing, Project Management, Business Analytics, Training & Implementation Services, Engineering
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Sr. Director Field Force Effectiveness And Commercial OperationsVertex PharmaceuticalsNew York, Ny, Us -
Sr. Director Field Force Effectiveness & Commercial OperationsVertex Pharmaceuticals Dec 2023 - PresentBoston, Ma, UsLead the Commercial Data Management Field Optimization Team, Field Effectiveness, and Commercial Operations supporting all US therapeutic areas.
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Business ConsultantThe Stem May 2023 - Dec 2023Larchmont, New York, Us -
PresidentStox Consulting, Llc Feb 2023 - Dec 2023President, STOX Consulting, LLCDelivering Sustainable Transformation for Operational Xcellence for life sciences technology/service vendors and pharmaceutical manufacturers in Commercial Operations• Utilize the proprietary 5-Point STOX Methodology for increased change agility, user engagement, and sustained business impact; creating structure for value proposition and objective, metrics-based decision making.• Provide consulting services for life sciences Commercial Operations delivery, CRM Strategy and Design, Omni-Channel integration, Field Effectiveness, Project Leadership, and Team Excellence Training & Coaching. -
Executive Director, Commercial OperationsNovartis May 2019 - May 2023Basel, Baselstadt, ChLed consolidation of franchise-specific operations teams to optimize operational effectiveness, vendor management and system automation. Led US operations team responsible for Sales Planning/Territory Alignments, Incentive Compensation, CRM/Field Force Technology, Data Integration, Samples & Literature Management, Customer Interaction Call Center, Omni-channel Programs, & Field Effectiveness for 3,000+ field sales team • Created high-performing operational team of 40 on-shore, 30 off-shore team members, increasing service delivery excellence in published monthly KPIs with +95% delivery and consistently above corp avg in team satisfaction scores • Designed and created new services to increase partnership with brand/franchise teams, including Field Effectiveness, Field Technology/Data Acumen, Field Support Programs, and Digital Champion field representation for increased field satisfaction and performance in technology, reporting and operational processes.• Operations lead and recognized “Change Agent” for major projects including completion CRM/Data upgrade, delivery of Virtual Selling tools and capabilities in record-time for Covid epidemic, Next Generation Engagement (NGE) for Digital/AI customer intelligence, & field adoption of Omni-channel strategy. -
Associate Principal, Customer Centric MarketingZs Dec 2018 - May 2019Evanston, Il, UsFocused on Business Process and Change Management for pharmaceutical clients integrating sales and marketing operations to increase customer-centric strategies and operational effectiveness; Program Lead for Orchestration Engine/AI Field Suggestions. -
Vice President, Sales OperationsSyneos Health Commercial Solutions Apr 2013 - Sep 2018Morrisville, Nc, UsBuilt operational service delivery function as a competitive differentiator for the contract sales industry, including Go-to-Market strategy, cost model, & operational delivery excellence. During 3-year period led growth of operations services from 5 to 40+ client teams, 4,000+ field sales/medical/nurse reps & multi-channel integration, to support the doubling of company revenue.• Designed operational solutions for product launch, legacy/late-stage brand coverage, vacancy management, multi-channel integration, call center, and pilot proof of concepts to optimize brand promotion and field effectiveness.• Optimize integrated Operations services including Project Management, CRM, Data Management, Field Analytics, Incentive Compensation, and Field Training & Support. • Restructured team to optimize client delivery and resource utilization; optimized onshore/offshore support model and hiring of leadership roles in Project Management, Technology Leadership, Analytics, Quality, & Field Support Services. -
Director, Field AutomationBristol-Myers Squibb 2009 - 2013Lawrence Township, Nj, UsLed the field automation strategy, services, and operations for the 3,000+ US Pharmaceutical sales force across all therapeutic areas CV/Met, Neuroscience, Oncology, Immunology, including integration with Medical, Payer, and Multi-Channel delivery. Responsibilities include Innovation, Implementation, Operations, Budgets, Vendor Management, and Business Unit Strategy.• Designed strategy for new functionality and solutions for field automation systems and processes including CRM, CLM, Mobile Solutions, and Multi-Channel Marketing to increase physician impact and sales force effectiveness.• Presented and consulted with senior executives on strategy, service levels, and vendor selection to satisfy business needs.• Streamlined systems and data processes across all therapeutic areas, including customer universe data management, business rule consolidation, and improved operational processing to support call planning and incentive compensation. -
Author & Public SpeakerThe Feminine Side Of Leadership Jan 2008 - Dec 2012In her inspiring book, The Feminine Side of Leadership, Jenny Fisher gives practical examples of how she has differentiated herself, created successful teams, and learned to “Lead from the Heart” after 15 years of corporate leadership. Jenny combines her practical background as an engineer along with her heart-felt style to provide you with the motivation to create inspiring workplaces and practical, real-world advice that you can put to use immediately.
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Vp Of Global Sales Operations & MarketingCatalent Pharma Solutions (A Cardinal Health Aquisition) 2005 - 2008Somerset, Nj, UsRecruited by Cardinal Health to design, staff, and implement a new global Sales Operations & Marketing department, spanning 3 Business Units and 9 technology offerings for contract manufacturing services for emerging, mid-tier and top-tier pharma. • Designed, trained, and coached global Account Management team on products, selling skills, sales processes, and metrics.• Built consolidated, global CRM (salesforce.com) to track $1.8B revenue, increasing user engagement and customer sales. • Negotiated and managed vendor contracts for sales force automation, sales training, and marketing services.• Established new programs and processes for IC, Fleet, Contracting, Sales Training, & National Sales Meetings. -
Vice President Operations, Marketing ServicesDendrite International (Aquired By Cegedim) 2003 - 2005•Managed the Operations for the Totowa Marketing Services Facility with 200+ personnel including Sampling Distribution, Medical Information Group, Document Control/Data Management, Compliance and Quality Assurance, Outsourcing/Procurement, and the Program Office.•Re-engineered Project Management and Customer Service department; increased the responsibilities for Account Management, hiring/training of resources, and customer satisfaction metrics. •Lead initiatives for metric consolidation, quality processes and audits, Service Level Agreements (SLAs), and Site Inspection/Audits.•Supported the sales process through the design and pricing of customer solutions for increased customer penetration in existing accounts and new business.
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Director Of Project Management OfficeDendrite International (Aquired By Cegedim) 2000 - 2003•Directed a team of Senior Project Managers, Project Managers, and Associate Project Mangers in accomplishing software and service implementations for the pharmaceutical sales force. •Established implementation processes and templates for Project and Account Management; including project estimates/proposals, project status reports, revenue and cost tracking, and customer satisfaction metrics. •Led training program development and mentoring for PMP Certification, Facilitation Skills, and Customer Service skills for all project managers. •Constructed standard processes for revenue forecasting, revenue recognition, and preparing high-level project summaries associated with typical annual workload of $40-50 Million in project revenue.
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Global Implementation ManagerDendrite International (Aquired By Cegedim) 1997 - 2000Project/Account Manager for domestic and international implementations for major pharmaceutical companies. Managed and led all phases of the implementation including sales support, scoping/customer requirements, development, quality assurance, training, and deployment. Implemented large-scale global projects such as Pfizer/Pharmacia sales force merger, Sanofi-Aventis sales force merger, HMR/RPR (Aventis) sales force merger in France, Johnson & Johnson sales force deployment across 5 operating companies, and Eli Lilly sales force deployment.
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Project EngineerAcutech Consulting/Wfi 1994 - 1997Provided domestic and international consulting services for plant safety and regulatory compliance and served as implementation expert for Warren-Forethought software, then transferred to work directly with software provider. Managed service delivery across large petro-chemical companies (Mobil Chemical, Exxon, and Unocal). Managed deployments on location in US, Europe, Africa, and Trinidad. Responsible for business development and account management for key accounts.
Jenny Fisher Skills
Jenny Fisher Education Details
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University Of California, BerkeleyChemical Engineering -
Integrative Nutrition
Frequently Asked Questions about Jenny Fisher
What company does Jenny Fisher work for?
Jenny Fisher works for Vertex Pharmaceuticals
What is Jenny Fisher's role at the current company?
Jenny Fisher's current role is Sr. Director Field Force Effectiveness and Commercial Operations.
What is Jenny Fisher's email address?
Jenny Fisher's email address is je****@****tis.com
What is Jenny Fisher's direct phone number?
Jenny Fisher's direct phone number is +190889*****
What schools did Jenny Fisher attend?
Jenny Fisher attended University Of California, Berkeley, Integrative Nutrition.
What are some of Jenny Fisher's interests?
Jenny Fisher has interest in Writing, Corporate Culture, Pharmaceutical Industry, Public Speaking, Womens Leadership.
What skills is Jenny Fisher known for?
Jenny Fisher has skills like Project Management, Sales Operations, Change Management, Cross Functional Team Leadership, Customer Satisfaction, Account Management, Management, Training, Business Process Improvement, Strategy, Pharmaceutical Industry, Leadership.
Who are Jenny Fisher's colleagues?
Jenny Fisher's colleagues are Erik F., Joel Smith, Mohamed Abdel Wahab, Jason Mccartney, Kristiana Boucher, Gregg Gregg_morehouse, Christine Memmott.
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