Jenny Fisher Email & Phone Number

New York, NY, US

Boston, MA, US

Lead the Commercial Data Management Field Optimization Team, Field Effectiveness, and Commercial Operations supporting all US therapeutic areas.

Larchmont, New York, US

• President, STOX Consulting, LLCDelivering Sustainable Transformation for Operational Xcellence for life sciences technology/service vendors and pharmaceutical manufacturers in Commercial Operations
• Utilize the proprietary 5-Point STOX Methodology for increased change agility, user engagement, and sustained business impact; creating structure for value proposition and objective, metrics-based decision making.
• Provide consulting services for life sciences Commercial Operations delivery, CRM Strategy and Design, Omni-Channel integration, Field Effectiveness, Project Leadership, and Team Excellence Training & Coaching.

Basel, Baselstadt, CH

• Led consolidation of franchise-specific operations teams to optimize operational effectiveness, vendor management and system automation. Led US operations team responsible for Sales Planning/Territory Alignments.
• Created high-performing operational team of 40 on-shore, 30 off-shore team members, increasing service delivery excellence in published monthly KPIs with +95% delivery and consistently above corp avg in team.
• Designed and created new services to increase partnership with brand/franchise teams, including Field Effectiveness, Field Technology/Data Acumen, Field Support Programs, and Digital Champion field representation for.
• Operations lead and recognized “Change Agent” for major projects including completion CRM/Data upgrade, delivery of Virtual Selling tools and capabilities in record-time for Covid epidemic, Next Generation Engagement.

Evanston, IL, US

Focused on Business Process and Change Management for pharmaceutical clients integrating sales and marketing operations to increase customer-centric strategies and operational effectiveness; Program Lead for Orchestration Engine/AI Field Suggestions.

Morrisville, NC, US

• Built operational service delivery function as a competitive differentiator for the contract sales industry, including Go-to-Market strategy, cost model, & operational delivery excellence. During 3-year period led.
• Designed operational solutions for product launch, legacy/late-stage brand coverage, vacancy management, multi-channel integration, call center, and pilot proof of concepts to optimize brand promotion and field.
• Optimize integrated Operations services including Project Management, CRM, Data Management, Field Analytics, Incentive Compensation, and Field Training & Support.
• Restructured team to optimize client delivery and resource utilization; optimized onshore/offshore support model and hiring of leadership roles in Project Management, Technology Leadership, Analytics, Quality, & Field.

Lawrence Township, NJ, US

• Led the field automation strategy, services, and operations for the 3,000+ US Pharmaceutical sales force across all therapeutic areas CV/Met, Neuroscience, Oncology, Immunology, including integration with Medical.
• Designed strategy for new functionality and solutions for field automation systems and processes including CRM, CLM, Mobile Solutions, and Multi-Channel Marketing to increase physician impact and sales force.
• Presented and consulted with senior executives on strategy, service levels, and vendor selection to satisfy business needs.
• Streamlined systems and data processes across all therapeutic areas, including customer universe data management, business rule consolidation, and improved operational processing to support call planning and incentive.

In her inspiring book, The Feminine Side of Leadership, Jenny Fisher gives practical examples of how she has differentiated herself, created successful teams, and learned to “Lead from the Heart” after 15 years of corporate leadership. Jenny combines her practical background as an engineer along with her heart-felt style to provide you with the motivation.

Somerset, NJ, US

• Recruited by Cardinal Health to design, staff, and implement a new global Sales Operations & Marketing department, spanning 3 Business Units and 9 technology offerings for contract manufacturing services for emerging.
• Designed, trained, and coached global Account Management team on products, selling skills, sales processes, and metrics.
• Built consolidated, global CRM (salesforce.com) to track $1.8B revenue, increasing user engagement and customer sales.
• Negotiated and managed vendor contracts for sales force automation, sales training, and marketing services.
• Established new programs and processes for IC, Fleet, Contracting, Sales Training, & National Sales Meetings.

• Managed the Operations for the Totowa Marketing Services Facility with 200+ personnel including Sampling Distribution, Medical Information Group, Document Control/Data Management, Compliance and Quality Assurance.
• Re-engineered Project Management and Customer Service department; increased the responsibilities for Account Management, hiring/training of resources, and customer satisfaction metrics.
• Lead initiatives for metric consolidation, quality processes and audits, Service Level Agreements (SLAs), and Site Inspection/Audits.
• Supported the sales process through the design and pricing of customer solutions for increased customer penetration in existing accounts and new business.

• Directed a team of Senior Project Managers, Project Managers, and Associate Project Mangers in accomplishing software and service implementations for the pharmaceutical sales force.
• Established implementation processes and templates for Project and Account Management; including project estimates/proposals, project status reports, revenue and cost tracking, and customer satisfaction metrics.
• Led training program development and mentoring for PMP Certification, Facilitation Skills, and Customer Service skills for all project managers.
• Constructed standard processes for revenue forecasting, revenue recognition, and preparing high-level project summaries associated with typical annual workload of $40-50 Million in project revenue.

Project/Account Manager for domestic and international implementations for major pharmaceutical companies. Managed and led all phases of the implementation including sales support, scoping/customer requirements, development, quality assurance, training, and deployment. Implemented large-scale global projects such as Pfizer/Pharmacia sales force merger.

Provided domestic and international consulting services for plant safety and regulatory compliance and served as implementation expert for Warren-Forethought software, then transferred to work directly with software provider. Managed service delivery across large petro-chemical companies (Mobil Chemical, Exxon, and Unocal). Managed deployments on location.

B.S., Chemical Engineering

Education record