Jenny Gale Email & Phone Number

London, ON, CA

London, Canada Area

• Coordination with internal Subject matter experts (SMEs) to ensure that all business requirements are considered - Presentation of lab updates to stakeholders and SMEs - Ensure all compliance requirements are.
• PSHPC secure document & reporting website
• Group retirement member online enrolment tool
• Group retirement member website

London, Canada Area

- Compilation, preparation and submission of requests for proposal (RFP's) for national accounts - Present to potential clients at short list presentations with a focus on the new client implementation process- Oversee and facilitate the implementation of Canada Life's group retirement and insurance products with new national account clients

Canada

- Oversaw and facilitated new product and new client implementations - responsible for development of implementation plans in collaboration with internal departments - coordinated support internally with all involved departments - ensured external client was knowledgeable of products and prepared for implementations - collaborated with sales and client.

Canada

- Built and managed the relationships with our corporate insurance clients - Managed the relationships with our sister business units for US and Canadian claims processing - Ensured that we effectively delivered on all client requirements - Developed a team of Account Managers- Reviewed account status and compiled client forcasts- Oversaw all client.

Kitchener, Canada

- Supervised a contact centre that provided emergency travel assistance and sales support - Supervised, developed and coached a team of Team Leaders - Ensured strict adherence to productivity and service standards as well as internal and external quality standards - Lead the Workforce Management team responsible for scheduling and forecasting staffing.

Kitchener, Canada

- Provided Leadership to a team of Trainers and Quality Assurance Specialists - Worked with the Client Services department to oversee and implement product launches, system changes and client terminations - Coordinated the training for new and existing employees, including “Train the Trainer” courses and ensured that the Training and Development team.

Kitchener, Canada

- Responsible for coaching and developing a team of contact centre employees- Conducted monthly one-on-ones to provide feedback on productivity and quality - Responsible for writing and delivering feedback, including annual reviews and disciplinary action when required- Monitored associates’ work for adherence to procedures and customer service standards.

Kitchener, Canada

- Opened emergency medical & technical cases to assist customers - Provided pre-trip assistance and answered pre-trip questions relating to emergency procedures- Provided medical referrals to clients in conjunction with preferred provider organizational networks- Placed outgoing calls to arrange billing with medical referrals obtained to ensure a smooth.

Ottawa Ontario

Education record

Education record