Jenny Gladding Email & Phone Number

Reigate, England, United Kingdom

Expertise: Delivering complex projects at a local or global levelDeveloping and implementing technical solutionsLeading cross-functional teamsEnsuring project governance utilising a range of project tools and methodologiesDriving results in a matrix organisationExcellent planning, organisational and communication skillsChange management

Leading the Global implementation of a Hotel Point of Sale tool into a major Travel Management Company. Engaging with Stakeholders at all levels in cross functional departments internally as well as with external partners. Managing multiple projects concurrently, creating and managing project plans and risk, developing project teams, leading project calls, providing status reports and coaching team members through all stages of the project through to completion.

Managed the financial activities for a health and safety business. Implemented new processes and created monthly financial reports for the Company Directors including results, forecasts and consultant analysis.

Sussex, Uk

Managed global re-engineering projects for Business Travel to deliver significant financial and service level benefits. Enhanced systems to improve processes and procedures and led an integration project to migrate an out of hours Travel Service from a Country level provision into Regional hubs. Key activities included: planning and prioiritisaton of tasks, cost and quality management, communicating effectively at all levels, process definition, risk management and leading project teams to deliver results through successful collaboration.

West Sussex, United Kingdom, United Kingdom

Contributed to all stages of the Product Development Cycle from requirement gathering through to implementation, design and development of new technical solutions for EMEA Business Travel

Surrey, Uk

Managed all aspects of technology, including telephony, in a major 150 agent call centre. Identified opportunities for cost-savings and Service Delivery enhancements then effectively managed multiple projects simultaneously which delivered the agreed benefits. Additionally provided 24/7 helpdesk support.