Jenny Guala Email & Phone Number

Melbourne, Victoria, Australia

Key ResponsibilitiesConducting formal Value Reviews of customers' travel program to identify opportunities for improvement and growthProvide value add analysis and advice to customersSales, implementation and training of key products and services to maximise growth and revenue for FCTGOptimisation of key technology products including the Online Booking Tool, to ensure maximum customer engagementCommunicate and drive change into client business, drive program compliance and provide strategy on capturing leakageIdentify opportunities for organic growth of existing client baseIdentify opportunities to upsell consulting services and value added servicesBuild relationships with key internal and external stakeholders to maximise retention

Melbourne, Victoria, Australia

Key Responsibilities: • B2B acquisition in our accommodation and experience digital marketing category through prospecting and cold calling• Customer retention and account management• Educate businesses on the benefits of adding our e-comm products to their digital marketing strategy• Ownership of the sales process to achieve revenue, customer satisfaction and profitability targets• Meeting and exceeding financial targets• Working with business owners to understand what solutions we can offer them to help them continue to grow• Understanding and keeping up to date with the industry and its competitive landscapeKey Achievements:• Consistently the top performer within the CamperMate sales team with the most sales and productivity• Conducted training sessions for new Business Development Managers

Sydney, Australia

Key Responsibilities: • Customer retention and account management - NSW, ACT, TAS• B2B acquisition - NSW• Providing multiple art solutions; from high-end ranges for major retailers to boutique collections• Expedite the resolution of customer problems and complaints to maximize satisfaction• Supply management with reports on customer needs, competitive activities, and potential for new products• Representing La Grolla at National Trade Fairs, Australian Gift and Homewares, Designex and FurnitexKey Achievements:• Increased NSW customer base by 20%

Melbourne, Australia

• Implement and control the production team and schedule • Meet specifications and deadlines• Monitor production team to resolve issues• Review and adjust the schedule where needed• Set product quality standards• Suggest process improvements to enhance production quality and capacity.• Ensure efficient collaboration and co-ordination between relevant departments including procurement, distribution and management• Ensure that final product meets quality standards and customer specifications.

Grow Ardoch’s corporate workplace volunteer programs, with a focus on key national programs: Literacy Buddies® and Numeracy BuddiesSupport the research, development and implementation of corporate workplace volunteer programs that deliver learning and wellbeing outcomes for children and young people; and,Build Ardoch’s profile as a leader in mobilising workplace volunteers.Deliver end to end volunteer days with corporate partners and partner schools across Literacy Buddies® and Numeracy Buddies programs

Melbourne, Australia

To assist Vodafone Global Enterprise, Corporate Account Managers and Business Development Managers with service related solutions to improve Customer Satisfaction results and contribute to the retention and growth of customers in their defined segment.Responsible for reporting, service escalations, incident management and management of service process alongside Business Care. Working with the Account Managers and Business Development Managers on bids and proposals. Facilitate contact between the various Vodafone Op Co’s and Australia for information, the key Australian contact point for all Vodafone Global Enterprise Business, facilitating all incoming Global information and pricing requests. Preparing Business Reviews for customers. Identify opportunities within a set portfolio to increase revenue through implementing new innovative solutions. Build and manage project end to end to deliver solutions. Retaining and growing existing Vodafone business customers through relationships and mobility solutions. Provide high quality proactive account management support to Vodafone’s existing business customers from the Enterprise Sales segment.Leader of the Victorian Culture Team. Responsible for ensuring our staff lived our values, and improving our Culture.Active member of the Victorian Foundation Team working closely with our charity partners on grant proposals, project management and corporate volunteer opportunities.

Awarded a 4 month Vodafone Foundation position to work for the Susie Harris Memorial Fund. The purpose and motivation for the development of The Susie Harris Memorial Fund was to raise both awareness and money to fight Motor Neurone Disease.Responsible for the organisation and management of the ‘Launch/fundraising event’ for the Susie Harris Memorial Fund. With the sole purpose of raising awareness and money to go towards research for Motor Neurone Disease and equipment for sufferers. Successfully launched the Susie Harris Memorial Fund raising a total profit of $104,000.

Melbourne, Australia

Responsible for providing National sales and administrative support to the Global Enterprise team; Country Manager, Sales Manager, Business Development Managers and Account Managers.Facilitate contact between the various Vodafone OpCo's and Australia for information facilitation and be the key liaison point for all business generated information investigation. Be a key point of contact nationally for any Global Enterprise account information / facilitation of activity.Assist with any specific reporting requirements as required via the Sales Team or Management through Brio, Sales Force and Siebel. Maintain, compile & circulate the Australian Global Enterprise monthly performance charts and customer revenue reports.Active member of the Victorian Foundation Team working closely with our charity partners on grant proposals, projects and corporate volunteer opportunities.

Melbourne, Australia

Gathering information from Australia and New Zealand, developing the monthly report for regional Vodafone Global Enterprise .Assisting with any specific reporting requirements via the Sales Team (Customer Specific) or Management (Internal requirements).Customer research for the Business Development and Account Managers.Compiling and consolidating revenue data to complete the monthly submission within the specified timeframes.Facilitating contact between the various Vodafone Op Co’s and Australia for information and be the key liaison point for all business generated information investigation. Active member of the Victorian Foundation Team, volunteering in a remote indigenous community with Red Dust Role Models.

Melbourne, Australia

Background: A retail custom picture framing shop, specialising in designer artwork, custom framing and interior design for homes and businesses. Public face and representative for retail outlet and company negotiations on behalf of Artistic Elegance. Management of Finance, Sales, Marketing and Buying. Negotiation of company trading terms with suppliers.Negotiations with major companies.Advised clients on interior decoration, both domestic and commercial.Sourcing new product where necessary, to maintain company position within the market place.In-store visual merchandising.Negotiate with external advertising and marketing companies across various mediums – Print and Online.Ongoing surveillance of competitors and market place.Purchasing all inventories for retail store.Receipt and follow up of all stock into store, ensuring correct delivery schedules were maintained.