Jenny Hamilton Browne Email & Phone Number

Wembley Downs, Wa, Au

Ballarat, Victoria, Australia

• Manage a busy administration team. • Coordinate Stake Holder Reference Groups, attend meetings, follow up enquiries and facilitate the liaison between Stake Holder Reference Groups and Civic Offices – That of the Mayor and the CEO. • Set up meetings, compiling of agendas and minute taking.• Finance, process, and approve expenditure of purchase cards. Creation and approval of purchase orders. • Recruitment panelist for Business Unit. Process onboarding.• Procurement, supply and distribution of uniforms and PPE. Manage stock in various locations of the city. • Liaising and booking / scheduling contractors across the business unit.• Admin support to the Executive Manager. • Respond to rate payer enquiries and queries in a timely manner. Using TRIM, Pathways, Content Manager• Coordinate wedding and event bookings throughout all Council Botanical Gardens and Community Venues. Coordinate and manage divisional events.• Manage training calendar, ensuring all 150 staff are accredited at all times

Ballarat, Victoria, Australia

• Identified opportunities to enhance visitor experiences by developing programs with customer services, education, and marketing teams. • Managed and delivered in house events, such as Eureka Day.• Inspected facilities and job sites to identify and correct potential hazards and verify safety and regulation compliance.• Facilitate and oversee financial processes in line with local government policies and procedures.• Facilitate the hiring of the venue, including catering.• Manage the Eureka Centre website, media including social media and responses to the public.• Delivered training for personnel in areas of customer service, safety, accident prevention and other matters related to implementing workplace values, policies, and procedures in public and visitor setting.

Ballarat, Victoria, Australia

• Identified needs of customers and visitors promptly and efficiently.• Identified operational and performance issues and worked with staff to resolve concerns.• Cash handling and daily banking, buying of stock and sales.• Completed various reports and analysed each report to decide where improvements could be made.• Brought projects in on-time and in accordance with budget and quality standards.• Handled continuous project monitoring and management by developing forecasts, tracking expenses, and approving payments.• Built strong community relations with subcontractors and vendors to optimise cost savings and complete timely preconstruction.• Led subcontractor meetings to convey project requirements, scope, milestones, and regulatory compliance.• Collaborated with event coordinators to organise meetings and special events.• Rectified volatile situations quickly through active listening and effective communication.• Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.

Creswick, Victoria, Australia

• Provide administrative and Communication support to Civic Support Office.• Coordinate Citizenship events.• Engage with Stake Holders, Councillors and Mayoral Office. • Respond to enquiries and escalate and redirect as required to relevant business units.

Creswick, Victoria, Australia

• Participate in meetings, share information, and provide input on issues.• Responded to needs and concerns of residents and visitors.• Enforced state and federal regulations as well as company policies and procedures for strict compliance.• Delegated work to staff, setting priorities and goals.• Managed and delivered $30 million dollar infrastructure budget.• Coordinated a team of 12 Engineers and 4 Administrative staff. • Engaged with all members of the community regarding post natural disaster issues.• Coordinated works between social agencies.• Established ongoing works calendar covering all projects and initiatives and repairs to infrastructure.• Built strong relationships with media, conducted community consultations, staff meetings and briefings. Coordinated positive media interviews and events sponsorships.• Stayed up to date on federal, state, and local regulations governing emergency response plans.• Identified practical and potential problems facing emergency services and implemented realistic solutions.

South Africa

• Implemented marketing strategies in line with the Sales department to achieve a high percentage growth in sales, and to grow the data and user bases.• Work directly with clients, other departments, franchisees, handset manufacturers and big brand companies to achieve revenue targets return on investment. • Coordinate with tourism associations and communities as so sponsors of prime events.• Coordinated and managed a team of staff, attending large sport events, festivals, trade shows, sales promotions, direct mail campaigns.• Assist sales department in customer retention and avoiding churn.• Manage relationships and liaise directly with the media, print and radio• Managing several offices both nationally and internationally.• Assisted a very busy Call Centre when required. • Managed a team of 40 permanent staff, in excess of 100 volunteers and casual staff. • Assisted in the training of staff and training delivery of new products and services• Created new revenue streams through multimedia messaging, social media and promotions using handsets manufacturers and other brands. • Member of the Executive Management team and Extended Leadership Team.

Business Management, Business, Management, Marketing, And Related Support Services

Diploma - Social Media, Online Reputation Management

Diploma, Event Management

Higher National Diploma, Workplace Health And Safety, Certificate Iv