• Designs and implements processes for ensuring efficient technological operations• Analyzes and troubleshoots computer systems to identify and eliminate performance issues/bugs and hardware malfunction• Oversees the maintenance, repair or replacement of computer and other technological components• Develops software applications and programs to meet the technological needs of the company• Communicates with customers to identify requirements and ensure needs/expectations are met• Provides follow up services to ensure customer satisfaction and resolves issues accordingly• Runs quality checks on applications/programs to ensure optimal and efficient performance• Ensures the security of the company’s IT database by performing backups and updating security protocol• Oversees all software training conducted with inner office personnel to improve job skills and work efficiency• Designs new information and network support systems to enhance technological operations• Conducts all needed inspections to ensure IT systems and equipment are operational• Installs and configures IT systems• Provides advice and recommendations to all level of management on processes and techniques required to efficiently and effectively improve work operations• Collaborates with third-party technical support vendor in order to achieve set objectives• Collaborates with third-party software vendors in order to achieve established software expectations• Develops/Prepares department financial budgets• Presents financial proposals to clients to establish a long-term, sustainable solutions that proves beneficial to all involved parties• Develops and maintains department financial dashboard with charted visuals and drill-down capabilities, available as needed, to adhere to the need of real-time financial data and statistics for executive-level personnel

• Manages IT projects and direct to completion. This includes design, testing, documentation, and production testing with developers and/or end users.• Assists and/or maintains electronic document archive and imaging system.• Assists and/or trained users on how to use application software.• Researches, analyzes, and corrects problems involving customers, drivers, carriers, and users.• Assists and/or interfaces with problem resolution with 3rd party software vendors and providers.• Helps manage/provide a QA environment for operations, sales and marketing, customers, and corporate users.• Translates customer requirements into highly specified project briefs.• Oversees implementation of new systems including data migration.• Plans and works flexibly to deadlines.• Ensures company is up to date with technical and industry developments.

• Prototypes, designs and builds graphic user interfaces (GUIs) for both internal user applications as well as software for external customers.• Captures user requirements through collaboration with internal users and customers alike, leads and participates in testing sessions and coordinates final implementation of the GUIs based on feedback provided.• Maintains and modifies complex systems and designs and develops integrated subsystems.• Manages application software, application infrastructure and third party application environments.• Performs problem analysis to resolve system or application issues. • Performs complex diagnosis of problems, providing solutions within area of responsibility and coordinates implementation of fixes and enhancements.• Designs, produces, documents, tests, implements, and maintains Web applications and utilities that interfaces with numerous data sources.

1. Administers all receiving and sending of all EDI documents and performs troubleshooting on all processes to resolve all content issues and map problems. 2. Coordinates with third party EDI customers and new trading partners to set up new processes and provide optimal level of customer service.3. Collaborates with trading partners and perform tests on all EDI transmissions as well as maintains all documents for trading partner setups and analysis of all customer requirements for processes.4. Designs all EDI map documents and prepares all test data as well as manages all communication with trading partners and assist to produce all operational documents for all end users.5. Assists to prepare all control job queues.6. Manages all EDI helpdesk calls and provides technological support to resolve all issues and maintains all processes to manage all inbound and outbound data.7. Performs troubleshooting and repairs all momentum scripts on everyday basis and evaluate all automated improvement processes and assist internal and external technical staff in data transfer processes.8. Collaborates with all source and electronic data and assist to process all cycle data and monitor everyday production transmissions as well as assist in electronic data transfer within required time-frame.9. Provides technical support to all EDI application and monitors all incoming inquiries.10. Analyzes all EDI transactions and prepares required documents and reports then coordinates with service providers, application teams for all clients.11. Manages all communication with suppliers and performs all EDI tests for suppliers and coordinates with IT developers as well as designs all new EDI documents.12. Coordinates with trading partners to maintain effective EDI relationships and provides support to all internal departments and vendors.13. Prepares plans and manages EDI customer implementation to meet to EDI requirements and manages said implementations.

1. Manages the Qualcomm Help-desk a. Assists and trains first level technical support to handle driver help-desk calls. b. Handles level 2 technical support driver and manager calls for Qualcomm hardware and software issues. c. Manages Qualcomm helpdesk requests being processed by others in the IT Department. d. Develops and implements solutions for providing hardware and software help-desk functions to Qualcomm users.2. Manages the Qualcomm inventory of installed equipment. Orders new equipment as needed. Maintains the inventory of in-service equipment and retires equipment as needed.3. Processes, audits, approves, and submits Qualcomm invoices. 4. Handles the administration of the web-based user accounts and driver login accounts. Also handles administration of the software subscription for each truck.5. Manages, develops, and maintains training procedures for drivers, dispatchers, managers, and IT support staff.6. Schedules and performs and/or facilitates training for drivers, dispatchers, and managers.7. Manages software upgrades and enhancements rolled out to the on-board computer systems including Driver Workflow customization. Also ensures training is provided prior to all new roll outs.8. Performs analysis and develops KPIs on monthly Qualcomm usage.9. Manages startup project for new sites including: a. Ordering hardware and scheduling installation of equipment, configuring all software and performed installations. b. Schedules project meeting with team to determine Workflow and Circle of Service needs. c. Develops driver, manager, and dispatcher training plans. d. Schedules and performs driver, manager, and dispatcher trainings. e. Conducts post project mortem for lessons learned.

• Installed and performed repairs to hardware, software, and peripheral equipment.• Managed and maintained the daily performance of computer systems.• Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software.• Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities.• Conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.• Maintained regular communication with staff, users, and management to establish requirements for new systems or modifications.• Developed training materials and procedures, and trained users in the proper use of hardware and software.• Prepared evaluations of software and hardware, and recommend improvements or upgrades.• Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.• Answered users' inquiries regarding computer software and hardware operation to resolve problems.• Entered commands and observed system functioning to verify correct operations and detect errors.• Conducted office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.