Jenny Hoyle, Mba, Ccue, Cuce Email & Phone Number

Mt. Pleasant, Michigan, United States

Strategic leader of a dynamic, moderately-sized community credit union in Central Michigan.

Mt. Pleasant, Michigan

Establish policies and procedures for Operations Department ensuring complianceOversee branch operations/member services for multiple locationsOversee human resource and marketing functions (since July 2012)Evaluate employee performance and coach for improvementConduct monthly staff training meetings, including making presentations Security OfficerCompliance OfficerOversee building and grounds maintenancePlanned, oversaw construction, and furnished (together with CEO) a new, 12,500 SF headquarters facilityPlanned and coordinated two branch renovationsParticipate in facilities, technology and equipment planning and deploymentActively participate in board meetings and strategic planningResearch and evaluate new programs and equipment for benefit and cost-effectivenessNegotiate pricing and contract terms with vendors as appropriatePresent proposals to CEO and/or Board of Directors as appropriateServe on the Asset Liability (ALCO), Business Loan, Credit, Enterprise Risk Management (ERM), Facilities, and IT Security Committees

Administrated/planned marketing program, including budget; created marketing pieces (print and audio); researched/introduced new products; facilitated participation in trade shows, including display creation; coordinated credit union events (e.g. Annual Meeting, Christmas Party, and miscellaneous staff events); communicated marketing plans with staff.

Oversaw branch operations for 20 employees (supervised 8 directly); established policies and procedures; facilitated monthly training meetings. Duties performed simultaneously with Marketing Director function.

Varies

Develop and present engaging, hands on educational content for credit union operations employees, particularly geared toward branch management personnel.

Serve as the communication channel between school administration and the first year class. Host and facilitate all classroom sessions, lead group exam study and review sessions, oversee officer elections and scholarship fundraising efforts, etc.

Oversaw lending department, including performance reviews, ensured efficient member service in the loan area, interviewed members, reviewed loan requests, closed loans.

Interviewed members regarding loan requests, advised on best financing options, made determination regarding loan approvals, and closed loans.

Mt.Pleasant, Michigan

Provided friendly, efficient, and accurate member service, posting banking transactions and recommending beneficial products and services.

Provided efficient, friendly and accurate service to members on basic transactions. Accepted loan applications and reviewed for completeness. Closed basic loans.

Master Of Business Administration (Mba), Mba

MBA completed July 2017

Ccue, Credit Union Management

Activities and Societies: Class President, Recipient of Al Jordan Leadership and Service AwardGraduated with Highest Honors

Bachelor Of Arts, Liberal Arts

Activities and Societies: Academic Senate, Student Government, Solid Rock Campus MinistriesCum Laude