Business Consultant and Executive and Integral Coach to people working in the pharmaceutical, social enterprise, charity, property, FMCG, local government and publishing sectors. Helping people and organisations to cope with increasing complexity. Other areas of expertise:• Design and delivery of change programmes including culture change that lasts and deep stakeholder engagement.• Rapid and significant process and performance improvement• Executive, Integral and Career coaching • Training design and delivery• Team facilitationConsulting testimonials"I worked with Jenny on a project to help improve performance and delivery of value for money in our regeneration and housing department. Jenny’s work with us demonstrated that she has a valuable combination of skills and capabilities: she was able to engage positively with many different personalities, but not at the expense of being challenging; she thinks about long term strategy, yet is tenacious and has an eye for detail. She delivered real insight and a clear plan for improvement, which is exactly what we asked for. I found Jenny to be practical, pragmatic and a pleasure to work with." Matthew Booth, Director of Policy & Performance, London Borough of EalingCoaching Client testimonials“I started using Jenny as a coach when returning to work and it has been an absolutely invaluable experience. Working with Jenny helped me focus my efforts on what really mattered, revised and developed my management style and helped me navigate some complex situations. The coaching process brought a new rigour to my thinking and in turn, in the way I approach my role. Ultimately this increased my confidence in my own ability which was reflected by being both more efficient and impactful in the workplace. Only six months after returning I was offered a promotion - so the investment has definitely paid off”. Head of Sustainability, FMCG

Sister Stories is an evening for women to come together; to be seen and heard; and experience a creative, expansive evening of truth telling, healing, and transformation. This is a place for us to share a story or feeling that wants to be spoken aloud and listened to without fear of being ‘competed with’ or ‘fixed’.

Consultant focussing on helping individuals and organisations to build more capacity to skillfully cope with increasing complexity in what we need to think about and the people we need to interact with.

Executive Coach, Training Design and Delivery and Organisation Development including delivering Association of Coaching accredited Leader as Coach training to senior leaders in a Global Publishing Company.

Trustee of SPICE, a social enterprise that develops agency timebanking systems for communities and public services that engage and empower the many rather than the few. Visit justaddspice.org for more information.

Successful behaviour change and demand management programme for environmental and housing services for a London Borough.

Led improvements in services for residents across waste and recycling, street cleansing, libraries, culture, sports and parks, highways and transport.• Led multidisciplinary team in negotiations for public realm contract to deliver improved street cleaning, improved management of significant waste costs, grounds maintenance and risk transfer worth £1.7M p.a. Finalist in Government Opportunity Procurement Innovation Awards* Delivered 10% increase in use of libraries and 6% increased satisfaction whilst delivering £1M saving through careful change management. • Led the development and implementation of pan-London highways contract delivering multi-million savings across London and £500K within Brent.* Negotiated £300K savings from cross-borough leisure project, and £1.7M investment in local leisure facilities also leading to 30% increase in use. Winner of Government Opportunity Collaborative Procurement awards and Guardian Public Service Financial Excellence award.

Extensive change management and successful negotiation to deliver new highway contracts, saving £3.5M revenue pa and £3M capital, whilst also getting more than £1M of capital investment into accommodation and IT.Won Customer Contact Innovation Award 2011Led the first of Surrey’s Public Value Reviews looking at services to people with physical and sensory disabilities. Engaged stakeholders, suppliers and staff and identified savings of 10% and action plan to move performance to top quartile.

Managed strategy and operations covering 6,000 km road, 285 FTE and £60M capital and revenue budget. • Turned around contractor relationships (contract value of £26M revenue & £28M capital) resulting in improved quality and timeliness of service delivery. • Addressed £5.3 M capital under spend and under delivery– bringing in a 0.1% overspend through robust financial and programme management. • Completed street lighting PFI negotiations to replace 79,000 streetlights over 5 years’ worth almost £300M over 25 years. Winner of International Green Solutions Award and CIPS Supply Management Award, best public procurement 2010

Head of Customer Services, April 2006 to December 2006Led the countywide programme to improve customer service, the multidisciplinary contact centre, website and Student Finance service with 125 FTE and £4.2M budget. • Consistently achieved over 95% customer satisfaction with contact centre and increased councillor satisfaction with our service.• Significant awards – one of the Sunday Times’ UK best 50 Contact Centres in 2008, Highly Commended at the CCF European Call Centre Awards for ‘Best Centre for Customer Service’ 2007 and Best County Council Website in 2007 (SOCITM)• Increased productivity by over 80% in 6 months.• Led the work to triple the size of the contact centre across Adult and Children’s Social Care, Libraries and Registrars using change management techniques.

Led three streams of our county wide review. Corporate Services, Customer Services and Process. Led and motivated three of five focussed project teams to deliver Surrey’s drive to save £50 million. • Identified over £8 million p.a. of savings from Corporate Services. • Developed proposals to deliver better services to customers through our contact centre, website and face to face outlets. • Led complex analysis of current situation, challenging current thinking, then developing options and solutions. • Negotiated customer focussed solutions with Heads of Service and Members.