Jenny Jo Conner, Mist Email & Phone Number

San Ramon, California

Oakland, California

Oakland, Ca

Management of creative projects, including ILT and WBT learning developmentContent strategy and developmentCopywriting, proofing, editingManaged client and stakeholder relationships

Training a development strategist to clients and manager of training and business development for our internal team.Strategic oversight and instructional design for service and sales training strategy for key clients.Launched and managed organization-wide outbound business development effort, resulting in our agency's first measured and tracked outbound lead development effort.Led market Research and Strategic Planning project for global client.Managed multi-channel marketing strategy, execution and client relationships for multiple high-profile accounts.A few examples:Increased new memberships by 200% month to month and year over year as interim manager and trainer for a client's business development team.Branded and launched our agency's first e-learning offering. Led development of customer experience learning strategy, which included e-learning and micro-learning components, for a regional visitor's authority.Top-scoring client satisfaction survey responses.When an organization echoes a powerful message through every channel, amazing things happen. I help clients achieve their goals by aligning their sales and marketing forces in tactics grounded in data and research, through both the stories they tell and how they tell them. My background in training and instructional design, systems development, data analysis and marketing allow to me to effectively help organizations execute this alignment.

Corpus Christi, Texas Area

I filled a new position at Argenta, which gave me the wonderful opportunity of leading development of internal systems, workflows and operational processes as this awesome company grew. Developed sales training for new channel.Developed executive dashboard and automated reporting for Recruiting Department, which provided data to support how to best spend the department marketing budget and identify areas for improvement in each office.Re-designed payroll system, which increased department efficiency and quality.Every day was a unique adventure: developing training, delivering training, partnering with co-workers on process improvement, process engineering and reporting projects, and - simply stated - collaborating with an amazing team of talented individuals!

Corpus Christi, Texas Area

I was extremely excited to work with this innovative, growing Texas-based company. Here, I worked directly with the engineers and project managers on documentation projects (creating, editing, etc.), such as SOPs and Work Instructions detailing rig up and rig down procedures.

Springfield, Missouri Area

I had the opportunity to contract with this amazing organization to deliver ad hoc training sessions, including Time Management, Organizational Skills, Stress Management and Excelling as an Administrative Professional.

Springfield, Missouri Area

At its core, my role was to be the liasion between Operations and Training - and to collaborate to triage requests for training, schedule and deliver assigned programs, and evaluate training results to identify areas for program improvement. A few more details and highlights of my work experience and areas of expertise:Led and developed new training team of six FTEsSupervised new hires during first 90 days of employment (average 75 FTEs). Developed and provided orientation presentationsPrepared and presented monthly and quarterly reporting and site performance decks to senior leadershipBuilt performance improvement program from the ground up. Candidates were automatically enrolled or voluntarily enrolled online. Participants averaged 25% performance improvement following program completionIdentified training resources and found creative solutions for resource issuesParticipated in development of new hire training program re-designEnsured training was executed within the decided time period and met the defined standardsEvaluated Level One and Level Three results to improve training programsCoordinated various office employee engagement events, including a Make a Wish Foundation send-off event which included securing coverage by a local new stationDeveloped and delivered training programs: Technical, Interpersonal (CBT and Instructor-led), such as Learning Your Learning, Preferences, Coaching for Maximum Impact, and job-specific technical programsProficient in face-to-face and distance learning (WebEx)Monitored expenses to ensure programs and activities stay within budgetLed project teams to ensure timely completion of all projects and tasks

Springfield, Missouri Area

I provided face-to-face and virtual training to new and existing employees. I also designed and developed training programs (both WBT and Instructor-led). I headed a project to develop a three-week training program for a new department and also worked on a project team to re-design our core Claims Operations New Hire training and proficiency programs.I also collected Level 1 data to identify areas for improvement.

Master Of Instructional Science And Technology - Mist

Bachelor Of Science - Bs, Management Information Systems