Organize, track, and report on ongoing implementations, technical issues, product enhancements, and development efforts requested by or for clients.Provide support on technical implementations and client product deployments.Act as technical liaison on client implementations, coordinating with clients and multiple internal departments to answer questions, schedule technical work, and communicate technical information to clients.Create and distribute monthly client reports.Special projects – Brainstorm issues or efficiencies to be made and configure software solutions, including an online helpdesk solution, Ironclad, and Salesforce. Trained staff on new software and/or new features.

Sprint Management: Configured/started/closed sprints in Jira & Azure DevOps. Reviewed new issues and groomed backlog. Identified project scope, priority and timeline. Led scrum events. Helped to facilitate solutions to blocking issue.Led special projects – documented goals, organized tasks, addressed blocking issues, and helped to facilitate timely collaboration.Member of Review Board committee to review and approve/deny all change requests. Helped to ensure all development items align with the company’s immediate goals, long-term vision and current resources.Performed weekly and monthly reporting of developers’ efforts and time.Wrote and published monthly release notes.Applied development releases to multiple environments via Azure DevOps Pipelines.Wrote user stories, requirements, test plans, acceptance criteria, performed QA testing and, in limited cases, also complete the development work.Configure Okta application and user settings to manage authentication and authorization, keeping up with best practices.Organized, documented and configured thousands of individual settings that made up user security roles in proprietary SAAS. Configuration completed via GUI or SQL queries.Assessed all new and existing user security settings to determine which security roles each setting should apply to. Work with internal and client stakeholders to identify needs for user security roles.Provide support to internal staff and external end users.Led training sessions for new team members and software users. Attended Sales demos to answer technical product questions.

Recruited top IT talent for major corporations. Used Boolean searches to best match potential applicants with job descriptions. Assessed and presented candidates with maximum potential value to employer for greatest probability of placement.Documented all communication with candidates in Customer Relationship Management (CRM) software.

Developed, tested, and debugged custom web-based software for clients using PHP, MySQL, HTML, CSS and JavaScript. Software development specialized in the collection, transformation and reporting of data.Provided technical support, website support, and training to staff and clients.Performed all planning, installation, configuration, and optimization of IT infrastructures - including servers, routers, switches, workstations, and more - to support staff and clients.Deployed and maintained High-Availability Server Clusters with real-time data replication.Installed, upgraded and supported all operating systems and software including: RedHat Enterprise Linux, Apache, PHP, MySQL, email, DNS, NTP, FTP and SSH.Secured hardware and data to protect against unauthorized access, modification, loss, or destruction by implementing and maintaining: firewall protection, intrusion prevention and detection software, antivirus, anti-malware, anti-rootkit, spam filtering, multi-level backup protection, and user account restrictions.

Supported bookkeeper via job-sharing to manage AP/AR and HR duties.Developed and maintained Access database to track inventory, produce reports, and deliver automated alerts.

Secured interest rates for mortgage loans, including pricing, locking and documenting. Researched daily investor rates, market conditions, and economic forecasts to determine the best time to lock rates for maximum profit.Revised company rate-request forms and procedures to improve accuracy and efficiency. Developed new electronic system for delivering daily rates to employees using preexisting technology assets, reducing overhead and increasing productivity.Processed AP/AR daily wire transactions, posted loan funding’s and payoffs to the general ledger. Generated vendor and client invoices.Managed employee login accounts for investor websites. Created detailed, illustrated training manual for new hires and cross-training purposes.

Processed mortgage loan requests from application to closing, including Prime, Subprime, FHA, and VA loan programs.Gathered and processed all mortgage application documents. Reviewed all documents for completeness and accuracy, ensuring compliance with all regulatory mandates.Worked directly with borrowers, brokers, banks, creditors, insurance agencies, title companies, underwriters, and others to obtain documents, resolve disputes and discrepancies, and schedule closings in a timely, professional manner.

Processed all mortgage interest rate lock requests. Priced, locked and documented all mortgage loan interest rates. Produced reliable, dependable tracking and follow-up for rate locks, allowing for faster turn-around time and increased company profit.Performed AP/AR duties, including posting additions and disbursements to the general ledger. Collected, verified and recorded vendor invoices and generated payments. Recorded customer payments and performed daily bank deposits. Processed and posted mortgage loan payoff and funding wires. Instituted and maintained customer account reconciliations.