Jenny Kim Email & Phone Number

Phoenix, Arizona, United States

• Defined the vision and roadmap for an in-progress react native mobile app designed to help users create recipes from available ingredients, addressing meal planning challenges and reducing food waste
• Conducted initial market research and user analysis to identify and prioritize features, creating user stories and a prioritized feature list aimed at enhancing user satisfaction, addressing key market needs, and.
• Developed a comprehensive product requirements document (PRD) and MVP, outlining key features based on user and business impact, acceptance criteria, goals, and metrics to establish a clear development path and launch
• Collaborated with engineering and design to align the technical roadmap, plan sprints, set up a backlog, prioritize tasks, and address technical constraints to ensure timely progress on critical features
• Researched, tested, and evaluated leading generative AI tools including Claude, Meta, and Gemini for recipe generation, selecting GPT-4o mini based on optimal cost-quality balance to enhance the app's core functionality

• Executed assortment changes for 20% of total Macy’s replenishment, identified and resolved discrepancies, and communicated results weekly for efficient inventory planning
• Utilized Power Query to clean and transform query data for seasonal business analysis focusing on the performance of revenue and volume-driving products across 5 divisions
• Leveraged Power BI to analyze 3 years of item-level sales history across 50+ departments by creating interactive data visualizations to dive deeper into trends and build seasonal forecasting models
• Built a multi-faceted pivot table report from an OLAP data cube, encapsulating sales, inventory, and cost data across 1k+ SKUs for comprehensive analysis

New York, New York, United States

• Cultivated and showcased a digital shopping strategy consisting of a product vision and roadmap for Macy's Polaris initiative, winning the competition for the most innovative solution
• Collaborated with Buying, Pricing, Site Analytics, and Product Development teams, utilizing Macy’s website and market insights to tailor a strategy that resonates deeply with consumer preferences and shopping behaviors
• Conducted a national consumer survey, revealing that 45% of site abandonments were due to inadequate product reviews, highlighting a vital opportunity for SEO optimization and user retention
• Devised strategies to leverage user-generated content for SEO optimization, projected to increase organic traffic by 32% and elevate search engine rankings for Macy's syndicated product reviews (95% of total reviews)
• Designed user-centric mockups for website and app enhancements of review forms, filters, and incentives to generate organic product reviews, targeting a 10% increase in user engagement and feedback
• Partnered with stakeholders to execute a comprehensive roll-out plan ($5.4+ million investment), including website redesign, database integration, and content management system upgrades

Chandler, Arizona, United States

• Optimized utilization of $1.6+ million of 40 luxury loaners through KPI analysis, strategic prioritization, and implementing process improvements, resulting in a 30% enhancement in fleet lifecycle and monthly usage
• Identified operational inefficiencies in the check-in/check-out processes and partnered with sales and service to streamline workflows, reducing wait times by 50% and elevating customer satisfaction

Chandler, Arizona, United States

• Managed and reconciled financial transactions, consistently overseeing daily invoices exceeding $30k, demonstrating acute financial acumen and ensuring seamless revenue tracking across service, sales, and parts

Tempe, Arizona, United States

• Cultivated exceptional user experiences by personally attending to 40+ guests nightly, demonstrating a keen ability to understand and cater to diverse consumer needs
• Steered capacity-building efforts by mentoring 3-4 newcomers monthly on restaurant etiquettes and operational procedures, successfully elevating team performance and ensuring seamless onboarding
• Thrived in high-pressure situations in a rapid-paced setting, consistently delivering top-tier service standards and showcasing adaptability, resilience, and commitment to stellar quality

Master Of Science - Ms, Global Logistics

Bachelor Of Science - Bs, Management, 3.78/4.00

Courses: Negotiations, Global Supply Operations, Global Supply Chain Management, Human Resource Management, Organizational Behavior.

High School Diploma, 3.83