Jenny K. Email & Phone Number

Los Angeles, California

- Facilitated communication and troubleshooting between clients, veterinarians, and external parties for exemplary administrative support- Corresponded in high-paced environment to schedule appointments, answer and fulfill client inquiries while overseeing patient intake and outtake- Assisted veterinarians with entering electronic medical records and presenting/explaining medical protocol and treatment plans to clients

Los Angeles, Ca

- Provided real-time and courteous customer support by individually responding to 200+ customer gorgias.io order-specific tickets and phone calls weekly to resolve customer issues and general inquiries- Regulated online listings of sales inventory, consumer data, and website accessibility through Shopify to boost merchandise sales and customer satisfaction, averaging 100+ orders daily- Worked with sponsorship partners to organize promotional events and increase customer social media engagement, reaching 19,000 followers

Greater Los Angeles Area

- Worked closely with program manager to determine the specific technological needs of team by conducting content management and troubleshooting sessions to build team capacity- Developed and designed a personalized Microsoft SharePoint website to best foster team collaboration and streamline communication

Greater Los Angeles Area

- Served 1700+ hours of full-time service to ensure student success by identifying trends of need to provide academic and emotional support- Collaborated with school administration and team members to facilitate student engagement and learning in English/math as near-peer figures- Managed and directed operations, outreach, and logistics of community-based awareness events in the West Los Angeles region to promote a positive school climate

- Managed administrative tasks such as phone call screenings, inventory checks, stock orders, and daily mailroom/receipt inputting- Maintained laboratory upkeep and insured high quality standards to exceed expectations- Assisted faculty of 20 PhD students and postdoctoral fellows with completing sensitive chemical solution/plant protocols

Riverside, Ca

- Executed secretarial duties such as transcribing minutes, publishingnewsletters, organizing files and calendars, compiling email lists, submitting orders before advancing deadlines, and publicizing and managing vital chapter events- Served on executive board, leading more than 60 members through community services working for animal shelters, charitable walks, food banks, Meals on Wheels, and donation drives- Professionally networked with volunteer coordinators and interchapter members in Southern California- Served over 300 hours of community service throughout the Riverside and Los Angeles Counties

- Aided instructors with math and English teaching, setup of assignment packets, and learning center maintenance- Quickly graded students’ work and returned after recording and filing results- Organized appointments and communicated with parents to speak of students’ progress ina friendly and courteous manner

Rowland Heights, Ca

- Fulfilled receptionist duties such as reminder phone calls and general office tasks involving email, Microsoft, and specialized veterinary systems- Assisted veterinarian and technician with patient checkups, file recording, and data entry

Bachelor’S Degree, Linguistics, Business

Activities and Societies: Alpha Phi Omega, UCEAP, UCR Extension Conversation Partner Program

Business Administration, Management And Operations

Activities and Societies: UCEAP Completed a Secondary Exchange Semester studying Organizational Behavior, Business Decision Making.

Marketing, Korean

Activities and Societies: UCEAP Successfully completed exchange term at Yonsei University in Seoul, South Korea studying Business.

Education record

Activities and Societies: Yearbook, Link Crew, California Scholarship Federation, Tennis, Key Club, Roots and Shoots. AP Scholar with Honor