Jenny Schultz Email & Phone Number

Seattle, Wa, Us

My team is dedicated to driving measurable outcomes for brand advertisers, agencies, sellers, authors, and API integrators using Amazon Ads to grow their businesses. Amazon Ads products include sponsored, display, video, audio and custom ads solutions. I start with the customer and work backwards in everything I do, ensuring advertisers always have a seat at the table during prioritization decisions:What I do: • Manage team of program, product and marketing managers that own the strategy for the Amazon Ads global Advertiser Voice of the Customer program across all Amazon Ads products and global locales• Lead the invention, development, and iteration of Customer Experience (CX) metrics for Amazon Ads for review by the Amazon S-Team and Amazon Board of Directors• Drive improvements and growth including ROI, how easy it is to work with Amazon, the level of knowledge and support teams provide, and net new product features • Build tools and mechanisms for internal teams to understand and act on opportunities, including using machine learning and data science to analyze large qualitative data sets to produce actionable insights • Influence cross-functional teams including product, program, engineering, design, research, sales, and account management

Seattle, Washington, Us

I was responsible for how cross-functional teams of product managers, designers and software engineers worked together to make investment decisions, tracked execution and built successful partnerships with stakeholders. I created repeatable processes using agile principles like collaborative planning, iterative delivery and continuous improvement. I helped drive the delivery of key functionality for the $4 billion, multi-channel e-commerce business including AlaskaAir.com, mobile apps and other digital customer-facing experiences, including the merger with Virgin Airlines.• Coach members of the team and mentor them to become great product delivery leaders.• Lead the development of sustainable and repeatable portfolio management frameworks and practices that increases product delivery.• Increase cross-functional alignment of delivery teams to the organization's strategies and objectives.• Work across divisions to merge and simplify processes to ensure partners understand how to effectively turn operational ideas into business value.• Develop key portfolio management metrics to provide enterprise level awareness of product delivery across the organization.• Foster an environment of continuous delivery, continuous improvement, and collaboration to advance the organization’s ability to deliver high quality products.• Lead the team that provides first-tier support for e-commerce products.• Serve as an advocate for quality across the organization by providing quantitative and qualitative insights into guest issues.• Define, manage and measure a process to ensure incidents are quickly triaged, prioritized and directed to the correct delivery teams for resolution.• Partner closely with call center leaders to ensure agents have the insight and processes they need to provide excellent, efficient service.

Seattle, Washington, Us

*Managed team of E-commerce Product Owners and Technical Product Owners for the Shopping, Checkout and Content & Merchandising Value Streams on the Alaska Airlines website, apps and kiosks*Worked closely with Product Managers, Leadership, Engineers, Scrum Masters and Stakeholders to ensure the timely delivery of e-commerce products*Help shaped roadmaps and delivery schedules *Implemented agile development processes and strategies*Held monthly training on Agile best practices for Product Ownership• Effectively used data that represents the voice of the customer

Seattle, Wa, Us

Product Manager of new and innovative digital products for a legacy newspaper. Worked with stakeholders including: editorial management, sales department, and marketing. Helped grow audience and revenue while maintaining The Seattle Times century-old brand integrity. Products managed included:*Video*Events/Entertainment*Jobs/Recruitment*Homes/Real Estate*Autos*Native Advertising*ShoppingAs a Senior Product Manager, I also managed a team of Product Managers with the following duties:• Manage stakeholder relationships• Create a quarterly and yearly roadmap of Capabilities based on a prioritization model involving revenue, customer retention, and brand identity• Ownership of a product backlog of user stories for use by a Scrum delivery team• Write detailed acceptance criteria• Owns prioritization of the product backlog • Effectively uses data that represents the voice of the reader

Detroit, Michigan, Us

Employee #3 at this social media management software startup. Managed relationships between SocialNewsDesk and 150+ television, radio and newspaper clients across the country. Helped build products based on client needs. SocialNewsDesk is a social media software company that gives tools for owning social media in a media market by driving ratings, viewer engagement and revenue.Clients included: The Houston Chronicle, Tampa Bay Times, KING 5 Television, PIX 11, Q13 Fox and many more. I was in charge of:--Teaching social media best practices--Technical setups/software training--News training--Sales training--Analytics training--Case studies and other marketing materials

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● Oversaw 130+ websites and 350+ social media pages● Managed 48 employees including journalists, digital strategists, sales and developers● Managed hiring, budgets, payroll and vendor contracts● Guided KOMOnews.com to become the #1 TV website in Seattle market● Increased growth of page views company­wide by 22% in 2012, averaging 40+ million each month● Increased social media audience by 34% company­wide in 2012● Created monthly data/analytics reports for the CEO● Pioneered social TV initiative causing dramatic ratings increase during ABC’s The Bachelor

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