Yen Le Email & Phone Number

Vietnam

Before spending time on devoting myself to my career and a company, I decided to take a "gap year" to learn more from life to be more mature.* Being Volunteer of Kiwi No Farm (Facebook: Kiwi Nơ Farm - Bình Chánh): 8/2017 - 9/2017This farm is a garden based on Organic agriculture. At that time, I learned some knowledge about Agriculture throughout many activities in farm and the Mekong Delta road trip.At that time, I had more effort and love for the environment. Therefrom, I want to be a person who know how to protect our planet and live more meaningfully. * Being a member of Vietsukieuhung Team - 6/2017 - 11/2017 (Now I am a supporter) http://vietsukieuhung.com/Viet Su Kieu Hung is a historical animated film series based on the heroic battles, typically historical figures or mysterious stories in Vietnamese history. I was an editor for the team and we mainly work online. The reason why I wanted to be a part of this Project is to built up the love for History in Vietnamese people and maintain my love for Vietnamese History and Culture.* Spending time with family: 2/2018 - 3/2018After coming back to Vietnam, I spent my time on family bonding and focused on solving some problems in my family. This time was very special to me because I learned lots of things to be more mature and stronger.* Regaining Balance by staying in Huong Lam Pagoda - Phu Yen Province, Vietnam: 3/2018 - 4/2018I had a great opportunity to become a Buddhist and stayed in Pagoda for 1 month to learn more about Buddhism and make myself feel more peaceful.Now, I feel my heart and my soul be ready to have a job!

Austin, Texas Area

When I was in preparation for my graduation from University, I wanted to challenge myself with a different thing in stead of going to work immediately. Therefore, I decided to apply become an Au Pair and went to USA in November 2017.Although I came back to Vietnam sooner than the expiry date because of some private reasons, this trip to US was one of the most considerable experiences of my life. Experiencing 3 different states of US (Michigan, California and Las Vegas) with a large number of wonderful memories, I learned many good lessons and experience to live and work better:- Ability to deal with difficulty and loneliness- How to overcome culture shock- How to work with Children and foreigners- Understanding more about US culture - Working independently- Being more mature- Self-confidence- How to be patient and strong- Good behaviour- English skill- How to love and empathize with others

459/17A Tran Hung Dao Street, Cau Kho Ward, District 1, Ho Chi Minh, Vietnam

https://www.saigonadventure.com/Here is my Letter of Reference from this company: https://drive.google.com/file/d/1n4lKkm5fD2U3L0sLOI3k763fLDBe5z4z/view?usp=sharing* Customer Care Management: I was the first staff working in Customer Care in this company.+ Sending emails and solving problems related to customer care.+ Conducting the quality assessment of the tours.+ Developing a new project that is to follow the tour, take photos and create fun videos for customers.+ Researching and innovating new idea to improve customers' satisfaction.+ Checking and replying to comments from our customers on TripAdvisor Website.* Marketing Assistant: Besides being a Customer Care Staff, I was a member of Marketing Team.+ Writing Reports, company brochures, and adverstisements+ Designing name tags, vouchers for special events+ Administering Fan Page on Facebook: https://www.facebook.com/123cheers/+ Writing contents for our new website+ Assisting with promotional activities* Tour guide: As a tour guide, I hosted the company's tours with the goal to introduce Vietnamese cuisine and tourist attractions around the city=> Skills and qualities developed:+ Learning skill (I had to learn lots of things by myself to do jobs better)+ Leadership+ Organization+ Problem-solving+ A huge of knowledge about Tourism, Marketing, History+ Strong Work Ethic. + Positive Attitude+ Ability to Accept and Learn From Criticism.+ Time Management Abilities.+ Flexibility/Adaptability+ Working Well Under Pressure

37 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Not work in HR Team of this company, I worked in Business Room as an HR Staff who was responsible for finding new Sale Employees.Responsibilities:+ Prepare and post job description to appropriate job boards/recruitment websites/social media (especially in Timviecnhanh.com and mywork.com.vn)+ Collect and manage data of applicants + Screen candidates resumes and job applications, do phone interviews+ Prepare and provide materials for the interview+ Make report to check the information of candidates.- Skills and qualities developed:+ Communication+ Persuasion and negotiation+ Working meticulously and carefully+ Discrete and Ethical

Ho Chi Minh, Vietnam

As a teacher of a class containing 30 kids from 6 - 8 years old, I had chance to develop some skills and qualities such as:- Ability to work with children- Ability to keep calm and patient- Teaching, coaching skill- Presentation skill- Personal Management- Leadership- Learning

457 Nguyen Dinh Chieu Street, Ward 5, District 3, Ho Chi Minh, Vietnam

- When Zuni Project become an independent Company, I worked for it as a Customer Service Intern. Here are my tasks:+ Responding promptly to customer inquiries through Website, Facebook Fanpage, email and phone.+ Knowing our products inside and out so that I can answer questions.+ Providing feedback on the efficiency of the customer service process by checking all Company Channel everyday.+ Make sure all questions of Students be responded fast.+ Promote the interaction between users and our product through online events, tests+ Make regular calls to customers to introduce the new products and take their feedback to make report- Skills developed:+ Communication+ Ability to stay calm when customers are stressed or upset.+ Comfortable using computers.+ Experience working with customer support.+ Learning skill

Ho Chi Minh City

As a Vice President of this Organization, I and my team do some activities such as: + Supporting students in International Relations Faculty in study and training, fulfill students’ tasks through creating events, workshop, campaign.+ Writing report every month and at the end of school-year+ Leading team- Skill and qualities developed:+ Leadership+ Teamwork+ Writing report+ Communication+ Planning and organization

182 Le Dai Hanh St., Ward 15, Dist. 11, Ho Chi Minh City Vietnam

VNG Corporation (VNG), Ho Chi Minh City, Vietnam - https://www.vng.com.vn/Project: Zuni.vn - http://zuni.vn/- Project Description:+ This project is an e-learning website which was founded by Vietnam Internet User Community Foundation (VNIF) and VNG Corporation.+ Zuni provides free e-lessons in various topics and courses for nationwide users. It also includes test rooms where students can experience the feeling of a real examination by doing the multiple choice test under the pressure of time; Q&A rooms where users can discuss, share knowledge, homework solutions and ask others about learning experience; news with three main categories supporting students in knowledge and tips about school life and studying.+ The special thing of Zuni Project is its Zuni volunteers club. It contains lots of volunteers who help answer users’ questions and organize other offline activities to promote the project and share their experience and give advice to high school students to confront the graduation exam and university entrance exam.- My experience in project: I am a Volunteer of Zuni Club. + At that time, I worked as a volunteer mentor in Zuni Website to share my knowledge, experience and answer users' questions in terms of History, Literature, Geography, English... + I was a leader of History group which helps Zuni make some History lessons and sometimes Literature lessons. + Besides, I was selected to host the History Live Stream for Zuni users. + On the other hand, I was a enthusiastic member of Zuni Club. Together with the others volunteer, I organized many events for students and the member of Club such as: Digital Marketing Workshop, Mekong Delta Trip or Supporting for the Exam Season Campaign.- Skill and qualities developed:+ Listening and verbal communication+ Demonstrating and coaching skills+ Teamwork+ Experience in Event Organizing and E-Learning

Bachelor'S Degree, International Relations And Affairs

High School

Activities and Societies: Debate Team, Chamber Chorale, Presentation, Work independently