Jenny León Email & Phone Number

- Provided administrative support to training operations and assisted with managing the Baltimore Traning Center.- Worked closely with the Training Center Director to ensure adequate functioning of the facility and usage of resources.- Assisted with elaborating Training Center class schedules, classroom coordination, and trainers' calendars.- Maintained the Training and Learning Management systems (TMS and LMS)- Communicated with clients and visitors in person and remotely ensuring satisfactory customer service. - Managed catering needs, and assisted with event management for conferences and large meetings.- Processed invoices, accounts receivable, accounts payable, and collections of past-due accounts.- Implemented workflow, strengthened network, and ensured correct operation for the new Baltimore Training Center.- Provided translation and interpretation for those with language barriers.- Improved and updated class curriculums and other resources in Spanish.

Bogota, D.C., Capital District, Colombia

Responsible for providing assistance to the manager with the correct functioning of all departments of the company. Duties:- Accounting: billing, collections, and accounts payable verification. - Administrative and logistics: document management, manager schedule, business correspondence, liaison for all internal and external members, delivery planning, management to over 12 contractors, inventory, and supply.- Human resources: executed onboarding and payroll. - Commercial: assistance with the sales process, customer service, manage documentation of the sales department. Accomplishments:- Manage product delivery schedules to ensure compliance and agile product delivery.- Created charts to reduce delivery times and guarantee the effective distribution of customer orders and products.- Audited accounting to ensure the accuracy of the information, obtaining tax deductibles.- Created and administer databases to evaluate sales department performance and customer satisfaction.- Developed an open communication culture of processes that involved all members, increasing the average monthly sales up 12%- Helped the commercial department to reach the sales target several times.- Worked on high-importance tasks before low-importance ones using prioritization skills.- Aimed to improve customer satisfaction when issues occurred through analyses of the situation.- Organized periodical meetings between salespeople and the manager that helped to evaluate processes and determine logistics and sales strategies.- Improved document management to ensure precise and transparent information to clients.

Bogotá, Capital District, Colombia

Provided assistance to General Manager, Commercial Director, and Logistics Supervisor in performing administrative and operational activities.Duties: - Organize, control, and manage documentation, business correspondence, and the creation of documentation for different areas.- Maintain client relations via phone and face-to-face interactions, and attention to general inquiries.- Consolidate information for the accounting department.- Revise and modify sensitive financial information to guarantee the confidentiality of the database. - Ensured the accuracy of inventory and facilitated inventory reports for the administrative and commercial areas.- Onboarding new employees. Accomplishments:- Participated in events and expositions enhancing sales and brand positioning.- Learned onboarding practices related to employers' benefits and well-being.- Audited sensitive databases to verify large payments from clients.

Bogotá, Capital District, Colombia

Performed administrative activities and assistance to the accountant department to ensure compliance with customers' requests and construction projects. Duties:- Prepare and revises paperwork requested in the bigging for contracts.- Registry, classify, and process received and forwarded accountant and administrative documentation.- Consolidate information for the accounting department through the accounting software World-office.- Perform onboarding for new employees.- Customer service.- Manage correspondence and handle information requests from customers and coworkers.- Reception tasks in general.Accomplishments:- Created a labeling system to ensure the effectiveness and safety of the information.- Audited payroll payments to avoid double transactions.- Reviewed written content, such as contracts, invoices, and emails before sending them to the final customer/provider, ensuring the veracity of the information.

Bogotá, Capital District, Colombia

As a Customer Service Associate, I was responsible for executing front-desk customer service, managing customer concerns, and providing information related to the service. Duties and accomplishments:- Ensured client satisfaction by connecting professionals with patients' needs.- Organized paperwork and collaborated with the registration of medical documents such as hospital admission orders and medical order transcripts in the company's software.- Managed doctors' schedules and assigned patients' appointments. - Gained techniques to provide problem resolution for customers in high-stress scenarios - Handled cash copays.