• Curate and publish monthly social media content calendars and maintain a global social media analytics report. Utilize social media marketing automation platforms (Hootsuite).• Serve as lead for new website builds including content creation, implementation, and maintaining website content to ensure up to date and relevant information.• Coordinate all North America trade shows and digital events. From concept to execution, manage all aspects of trade show participation, ensuring a successful and impactful brand presence.• Conduct post-trade show analysis and ROI. Ability to analyze event success and prepare reports.• Assist with department rebranding initiatives, including designing and implementing creative assets for use across all internal and external digital platforms.• Provide clear guidance, make decisions, define next steps, and prioritize tasks with cross-functional teams to reach goals and deadlines.• Utilize project management tools (SmartSheet) to track project progress from start to finish.

• Communicated with customers and global intercompany departments professionally and effectively.• Developed and maintained a cultural customer intimacy relationship with all customers by providing prompt, accurate, and professional assistance.• Maintained customer records and orders in JD Edwards E1.• Created custom reports to match needs of key customers.• Served as peer trainer for various departments and key customer accounts.

• Provide customer assistance and answer all questions both in store and over the phone.• Maintain the appearance of all displays and organize all products on the sales floor.• Collaborate with customers and offer creative insight to create personalized framing projects.

• Served as team lead, supervising and managing staff of 5+ and overseeing front-end store operations.• Provided public relations and customer service by working directly with guests.• Developed and implemented new sales and marketing initiatives to help promote store campaigns.

• Created and shared content on the team’s social media accounts, including Instagram, Facebook, and Twitter.• Drove audience engagement by monitoring, sharing, and responding to social activity.• Provided on-site media relations support at all home games.• Created posters and promotional content for games and team events to advertise and post on social media.• Led outreach efforts with local businesses, youth teams, and communities to become involved with the team.

• Managed all social media accounts and handled fan interactions on the accounts.o Increased Instagram following by 65% over three-month period.o Increased Twitter following by 32% over two-month period.o Increased Facebook users by 40% over two-month period, including one post which reached 7,300 users.o Established Snapchat account for team and gained 60 followers over two-month period.• Provided articles and press releases for team website, including game recaps and player feature articles.• Acted as liaison and initiated contact with local television media.• Engaged with hockey community, both in person and via social media, to establish strong community relationships.• Created and implemented marketing and advertising strategies for the team.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Carried out ticket, bottle, and gift card transactions for the establishment.Maintained records related to sales.Assisted customers with questions, problems and complaints in person and via telephone.Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.