Jenny Lipe Email & Phone Number

Remote

Manage customer relationships of 12 global Enterprise accounts, representing over $1.1M in annual recurring revenueOnboard new clients to the solution and facilitate User training on best practices and optimal workflowEstablish concrete success criteria and engagement strategies Collaborate with account team to drive successful adoption of the product, nurture crucial relationships, and drive expansionDeliver Success Reviews and Executive Business Reviews to the clients’ executive leadership to validate and build upon our agreed upon success strategiesOwn entire lifecycle of key accounts, including pre-sales, adoption, and renewal; managed an additional $681K in bookings for 2023Act as the voice of the client to Sales, GTM, Product, and C-Suite to influence product strategy and maintain transparency across business units

Denver, Colorado, United States

Managed 60+ accounts consisting of the top earning User sites across the platform, maintaining a 98% retention rateFacilitated live and recorded training with Users to foster product adoption and workflow optimizationConducted User quarterly business reviews to assess progress against desired outcomes and KPIsNutured accounts to ensure long-term loyalty, minimize churn, manage user expectations, solicit and act on user feedbackCollaborated with Users and Product Managers on feature improvements and product testingIdentified opportunities to improve our current processes, tools, reporting, and documentation

Denver Metropolitan Area

Responsible for content creation and facilitation, I administer training programs for new employees, as well as ongoing training initiatives for current team members. I manage projects to continually update tools and resources, as well as act as point-of-contact for cross-team process improvements.

Greater Denver Area

I coordinate with internal and external partners to secure health coverage for small businesses across America.Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Austin, Texas Area

P&C Claim SpecialistSpecializing in litigation, questions of coverage, liability, and disputed property damage claims

Ba, Music Education

Education record