With over 15 years in operations and marketing, I am a strategic leader eager to channel my expertise into the realm of customer success environments. My diverse background encompasses significant roles in K-12 education, education technology, SaaS products, management consulting, and social impact sectors, equipping me with a multifaceted perspective on client engagement and technology implementation. My career is rooted in the successful orchestration of customer-facing solutions and a commitment to operational excellence. I have honed my skills in developing and executing engaging training programs, ensuring the seamless adoption of technology systems that enhance organizational efficiency and user experience.I am a passionate school choice and education policy advocate with a focus on learner-centered approaches that are rooted in equity and community. I founded and run a self-directed education resource center for homeschoolers in south Brooklyn, NYC.TECHNICAL SKILLSMicrosoft Office SuiteGoogle Suite Adobe Suite Windows & Mac OSSalesforce | HubspotTrello | Asana | BasecampMailchimp | Constant ContactTableauSocial Media PlatformsInfinite Campus | SchoolMintSQLLLMsRussian native speakerLEADERSHIP & COMPETENCIESCommunication (written, verbal, presentation, technical) Analytical thinkerSystems thinkerTraining developmentKnowledge managementProcess improvementProject managementCreative problem solverWarm, open collaboratorCommunity-focused