Jennifer Marroquin Email & Phone Number

United States

Milpitas, California, United States

Overseeing site operations and fostering a cohesive team culture. This dynamic setting allowed me to seamlessly navigate multifaceted roles encompassing IT, HR, Environmental Health and Safety, Administration, Facility and Office Operations, and Maintenance.Consistently, I crafted and executed processes and strategies aimed at boosting productivity, providing crucial support for initiatives like equipment installation, relocations, and manufacturing modifications.

Sunnyvale, California, United States

Responsibilities • Provided direct support to the CEO, including coordinating travel, preparing legal documents, and managing the CEO's calendar for interviews, executive coaching, and employee 1:1s.• Managed the company's accounting payables, including processing invoices, submitting electronic bank deposits, and generating budget reports using Quickbooks Online and Bill.com.• Organized and streamlined office administration and procedures, including overseeing the ordering of office supplies and snacks.• Planned and executed company events, ensuring their success and positive impact on employee morale.• Managed the company's social media accounts, including Twitter, LinkedIn, and the company website.• Handled HR duties such as payroll, medical leaves, and employee onboarding.• Conducted marketing duties, including managing company swag and apparel, updating and maintaining the company website, and creating visual collateral such as sales and pitch decks.• Conducted recruiting duties, including screening and scheduling interviews.Achievements:• Revamped the company's website to be more informative and user-friendly, resulting in increased traffic and engagement.• Implemented Bill.com and upgraded Quickbooks to improve project cost management and generate purchase orders and audit trails of invoices.• Improved the office environment by remodeling and organizing the lobby, kitchen, meeting room, and bathroom, resulting in a more professional and welcoming atmosphere.

Fremont

Although I was initially hired as an administrative assistant, I was quickly promoted to office manager and then to marketing specialist. I managed a small team in-house, as well as collaborate and facilitate multiple field/remote staff to fulfill company objectives. I am responsible for showcasing our corporate identity through both physical and digital campaign presences, creating all of our printed marketing collateral, and executing various day-to-day tasks that give voice to L2F.Responsibilities• Designs all marketing materials such as flyers, booklets, logos• Oversees the development & use of social media• Liaise with external vendors on creating video content for website, trade shows, etc.• Support VP of Sales by processing orders, handling RMA's, preparing quotes• Manages new customer data and update changes to existing accounts by using Salesforce• Build and improve operation process for Sales & Field Ops.• Plans & executes company eventsAchievements• Created & grew the Marketing department from within Operations• Helped lead the design and build of company showroom Middleby Market.• Successfully showcased Middleby Market to Clients such as Top Golf, Circle K, Costco & Google.• Led redesign of L2Fs website• Project lead for implementing new CRM software to growing sales funnel.• Created all processes and policies for Order Fulfillment, Accounting, Shipping, RMA’s, Employee Profiles within relation to Operations.• Created visual training materials to aid VP of Sales for Service & SupportPDFs• Led multiple Trade Show booth builds, designs, logistics and implementations.• The National Restaurant Association Show, NAFEM, Bowl Expo, Bitac, etc.• Created an interactive lobby to showcase all of L2Fs accomplishments.

Fremont

• Reported to the Chief Operations Officer.• Implemented new processes to improve efficiency• Created a company home page • Ordering material both office & Project Materials• Completed an audit of all Accounts & Items in QuickBooks that saved the company roughly $2,000 a month & $5,000 a quarter by preventing double work of reclassifying accounts and journal entries• Implemented a documentation process for all company documents to archive with easy access so anyone can access for reference or be prepared for an audit.• Developing and administering human resources plans and procedures that relate to company personnel• Assisted with Employee on-boarding & Training of Company basic Software used (Confluence, JIRA, Quickbooks, Slack, Salesforce, etc)• Contributing to the development of HR department goals, objectives, and systems• Create regular reports and update internal databases• Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety• Plans & executes company events• Handles AP and AR including invoice processing, submitting electronic bank deposits and preparing weekly check run. Reconciled credit card accounts. (Quickbooks Enterprise, Bill.com, & Square)

• Reported to the Operations Manager• Assisted the executive team on day to day to task• Lead planning and executing company events• Updated and ensured the accuracy of the organization's databases• Provided secretarial and administrative support to management• Purchased and maintained office supply inventories, while adhering to budgeting practices.

San Francisco Bay Area

Successfully created value-driven programs that have resulted in increased resident retention rates. I have planned and executed events, while maintaining a monthly budget of $7,000. Additionally, I have designed marketing collateral for sales agendas and maintained inventory for office, promotional, and resident retention items.Key Responsibilities:• Processed resident applications, lease details, and reviewed legal lease amendment documents• Oversaw Kingsley surveys, Yelp Reviews, Reputation Management, and residential Facebook accounts• Acted as the point person for customer concerns, providing customer-centric solutions to prevent further escalationAchievements• Helped meet company occupancy goals by hosting community events and was awarded a company “Lease Up” award for hitting 90% occupancy within three months.• Increased Social Media presence on Facebook by creating marketing material and actively posting relative information.

San Jose, Ca

• Stocking store while assisting customers and maintaining store cleanliness• Facilitated the remerchandising of product to keep the sales floor stocked, redistributing the products, in an effort to increase sales.• Responsible for advertising and marketing to ensure signage and pricing are current and correct • Handling store inventory, checking counts on products, down-stocking, and properly storing products.

San Jose, Ca

• Experience in planning and executing midnight launch events • Assisting customers while performing store operations: processing and receiving shipment, maintaining accurate display of prices, and completing inventory counts. • Responsible opening and closing procedures, Product Reservation Notification calls, and managing staff

Cerritos, Ca

Providing excellent Customer Service

Montebello, California

Bachelor'S Of Fine Arts Degree, Photography

Activities and Societies: SJSU Track & Filed Club (2012-2013), Locomotion Longboarding Club, Historian (2012-2015)

Associate'S Degree, Photography, 3.71

Activities and Societies: Cerritos Track & Field (2010-2012) Team Photographer for both Cross Country team and Track & Field.

High School, 3.53

Activities and Societies: Track & Field, Fresh/Soph Wrestling, Team Photographer for Track team.