Jenny Martinez Email & Phone Number

• Supports the Sales and Client Services team with administrative functions such as proposals for new and renewal business, and coordinating team meetings.• Assists with account set-up and CRM software data and file management. • Organizes, maintains, and delivers marketing collateral. • Directs incoming calls and emails to respective account teams.

As a PetSmart Salon Lead, I ensured the quality and safety of the pets in our care while maintaining a productive schedule that met business plans. I worked closely along-side trainee's to guide them through their development and ensured the confidence and skills needed were met for their career objectives. I focused on team morale by building a positive environment, and ensured pet parent satisfaction and trusted customer relations. My duties included, but were not limited to:• keeping a productive schedule to meet business plan and bring in additional revenue;• completing weekly administrative work such as scheduling, performance reports, and reconciliation reports;• conducting monthly 1:1's with all associates;• organizing and managing hiring events, interviews, on-boarding, and training;• coordinating external booths at local events marketing the salon to new clientele.

As a Pet Stylist, I focused on developing my skillset and built a high profile clientele base. With extreme attention to detail, I mastered technical groom patterns, learned about pet behavior, common health concerns, and beneficial product use for various breeds and skin/hair type. I also assisted in new hire training and customer relations.

While at Banfield Pet Hospital, I greeted and assisted clients in scheduling, retrieving medical records, and processing payments. I organized and sanitized lobby and patient rooms, distributed emails and mail to patients and doctors, and coordinated client bookings to ensured the most productive outcome for each day.

Computer Science

Associate Of Arts - Aa, Illustration