Jenny Mccarthy Email & Phone Number

Elton, Gb

Elton Cheshire

Chester

►Call Centre Connect is the easiest and most cost effective way to recruit talented call centre agents◄Our 3 BIG Customer Commitments:✔ You'll dramatically cut recruitment costs✔ You'll save hours & hours of wasted staff time✔ You'll significantly reduce your attritionWe harness the power of job board advertising, social media, CV databases & Google advertising to attract loads of awesome people to your vacancy and our 2 unique pricing models are call centre friendly, providing enough flexibility to compliment any resourcing strategy.Our team, who all come from a call centre background use a thorough & effective screening process to identify the right mix of attitude and values then provide our exclusive online training absolutely free to ensure candidates have the key skills you're after.

Liverpool, United Kingdom

Developing and motivating a team to exceed sales targets through cold calling whilst delivering exceptional customer service.✔ Recruitment, training and development.✔ Driving performance through training and incentives.✔ Implementation of sickness and disciplinary policies.✔ Payroll, cost controlling and budgeting.✔ Quality Assurance monitoring.

Warrington, United Kingdom

Progressed from Customer Service & Sales Representative to Team Coach to Team Manager within the complaints department.✔ Delivering and exceeding sales targets.✔ Responsible for recruitment sessions to build a new department of 60 FTE.✔ Delivered systems and soft skills training.✔ Set up and monitored development plans encouraging two way feedback.✔ Proactively resolved all senior escalated complaints.✔ Analysing the root cause to all complaints and implementing any appropriate action. ✔ Attendance and participation of various weekly/daily meetings and chaired team meetings.✔ Conducted performance reviews and held disciplinary and sickness 1-1 meetings.

Runcorn

Responsible for overseeing the day to day running of a retail store and 10 staff. Leading a team to deliver exceptional customer service and increase sales in a fast paced retail environment. Ensured the store was operational at all times and that the range of stock displayed met the customer's needs. ✔ Recruited, trained, appraised and supervised staff. ✔ Took the time to coach colleagues by example every day, on and off the shop floor. ✔ Maintained awareness of market trends in the retail industry. ✔ Ensured the necessary health and safety checks were completed daily. ✔ Analysed sales figures and forecasted future sales volumes to maximise profits. ✔ Responded to customer complaints and comments.