Jenny Mcintyre Email & Phone Number

Kilmarnock, United Kingdom

As a Training Account Manager at Training First Safety, I ensure our clients' health and safety training needs are met with precision. In addition to managing client relationships, I am involved in the daily operations and strategic direction of the business.Key Responsibilities:- Client Management: Serve as the primary contact, understanding client needs and providing tailored training solutions.- Training Coordination: Oversee scheduling and delivery of programs, ensuring compliance with regulations and best practices.- Compliance Tracking: Maintain up-to-date compliance records and certifications.- Consultation: Guide clients through health and safety regulations and training requirements.- Business Operations: Financial management, business development, marketing, and strategic planning.- Program Development: Collaborate on creating high-quality, relevant training content.- Feedback and Improvement: Collect and analyse feedback to enhance our offerings.Achievements:- Launched Training First Safety, adopted by multiple clients for its effectiveness.- Fostered long-term client relationships, resulting in high retention and referrals.- Contributed to growth and stability through business management and strategic initiatives.- Enhanced market presence with targeted marketing campaigns.Skills:- Client Relationship Management- Health and Safety Compliance- Training Coordination and Delivery- Program Development- Business Operations Management- Financial Oversight- Marketing Strategy- Regulatory KnowledgeI’m committed to making health and safety training accessible and stress-free. By managing training programs and contributing to the success of Training First Safety, I help businesses focus on their core operations while ensuring their teams are well-prepared and compliant.

Irvine

• Sourcing and selling health, safety and construction related training to a wide variety of companies and industries such as construction, facilities management, councils, NHS, mechanical and electrical contractors utilising both inbound and outbound sales techniques, including cold calling and targeted ad campaigns.• Processing relative information in a timely and effective manner, organising courses and availability with in house and third-party providers.• Chase payments of invoices from account holders, liaise with other departments both internally and externally.• Designated ‘training buddy’ responsible for the induction and training of all new starts within the sales team, to ensure all employees are conforming to the ISO9001 standard.• Responsible for reaching month on month sales target of 10k, consistently beating this, averaging 20-30k.• Converting new business by surpassing “prospect to buy” targets.• Learning and understanding of a vast number of different courses, accreditations, legislations, as well as keeping up to date with HSE recommendations predominantly in the construction industry, in order to help clients efficiently and effectively with their needs and requirements.• Managing accounts, directly interfacing with training managers, contracts manager, health and safety managers to ensure their training needs are delivered to the highest possible standards.• Prioritising work load, keeping on top of account calls, managing CRM, responding to emails in a timely manner, whilst always providing the highest levels of customer service.• Working with customers to resolves any issues or complaints to ensure customer retention.

Kilmarnock, Scotland, United Kingdom

• Completing all administration tasks effectively and efficiently, processing bookings in a timely manner whilst ensuring no errors were made, responding to customer enquiries (both corporate and private) to ensure we could provide them with the exact experience they were looking for. Using systems such as Umbraco, Res Diaries, Word and Excel to ensure all information was up to date, accurate and confidential. Scanning invoices and settling accounts. • Managing the kid’s kitchen to provide exciting and fun birthday parties for children between the ages of 5-16. Working with the chef to make sure we had all the ingredients we required. Supporting the chef with what she needed during the session, whilst entertaining the children. Before I started in the kid’s kitchen there was on average 1 or 2 parties per month. After spending a lot of time trying to improve the service and experience, I provided the Cook School now hosts minimum 15 parties per month. • Hosting adults cooking classes, serving food and wine. Providing excellent customer service to ensure repeat business. • Working in the shop, managing stock and all the ordering to ensure there was minimum wastage and maximum sales. Handling cash (cashing up, ordering change). Seeking new products to sell, working with the production kitchen to develop new food products. Leading stock take each month, updating stock take sheets with the cost prices of any new products, using excel to submit to accounts, counting all stock in both the shop and warehouse. • Working with the marketing department to organise, set up and run different events such as food fayres and shopping evenings to drive sales. • Serving in the Fresh Express café to ensure customers are served pleasantly and efficiently, covering shifts on the salad bar when required ensuring I remained calm and collect, working under pressure during busy periods. Ordering stock, handling cash, delegating tasks where necessary to ensure a smooth operating system.

Bsc Sport And Exercise Science

Nebosh General Certificate, Occupational Safety And Health Technology/Technician, Credit

Scottish Internship Graduate Certificate