Jenny Nelson Email & Phone Number

United Kingdom

- Experience with managing contractors, SLAs and KPIs.- Competent in writing contracts and SLA agreements.- Conducted review meetings on a regular basis to discuss performance.- Proficient in quality and audit checks.- Jointly led a venture to develop and manage a new team in the business.- Developed line managerial experience.- Aided in Tender processes..

London, United Kingdom

London, England, United Kingdom

Working within the Contract Management team.Focusing on high risk areas and reducing risk of escalation.Secondment role for two years.

South East UK

- Troubleshooted challenging areas of escalation.- Supported local teams in achieving KPIs.- Trained colleagues in supermarket SLAs and standards

London, United Kingdom

• Developed detailed report writing to be delivered within time constraints, including action plans, escalation reports and proofing surveys.
• Advanced my knowledge of high risk food retail stores procedures and individual specifications.
• Managed technicians in to ensure designated tasks have been completed to a sufficient level.
• Organised and allocated Field Biologist workloads over two Branches to ensure targets were achieved. This included delegating works to Level 3 technicians and holding them responsible for its completion.
• Communicated professionally, confidently and efficiently with customers and colleagues, including facilities managers and site contacts, helping to improve and maintain customer relationships.
• Improved my technical knowledge in terms of treatment options, root cause analysis and identification of insect pest species.

West Sussex, United Kingdom, United Kingdom

• Developed knowledge of integrated pest management theory for vertebrates and invertebrates, and applied this in practical situations by investigating, preventing and controlling pest issues.
• Wrote concise and clear reports in order to provide information to customers.
• Built knowledge of current pest control legislation, ensuring my work complies with the instructed protocols and adheres to health and safety procedures.
• Listened to customers pest concerns and acted appropriately, providing reassurance, helping ensure a high level of customer service.
• Managed and organised my schedule, ensuring deadlines and targets are met.
• Assisted in training new and current employees.

Manchester, United Kingdom

• Communicated important and helpful information about the university by answering questions from prospective students and parents.
• Toured groups of prospective students (and their parents) around the university on the interview days.
• Represented Zoology at a stand for Life Sciences at the University open day.

Ecology Laboratory

• Conducted field work on a river; collecting water and sediment samples, performing kick samples, measuring flow rate, oxygen concentration, pH levels, temperature and conductivity.
• Performed acid digests on sediment samples for metal analysis, sorted through kick samples to collect invertebrates over 1mm in length and performed freshwater invertebrate identification to at least family level.
• Created a clear excel spreadsheet with my invertebrate identification results.
• Extracted bacterial DNA from sediments using a DNA Isolation Kit.
• Contributed data to a scientific paper which is hoping to be published.

Bridgnorth

• Ensured a high level of customer satisfaction through the effective use of organisation skills, precision and thoroughness to food preparation.
• Worked under high pressure with strict time constraints.

Laikipida, Kenya

• Calculated the camels genetics to identify what percentage of each race they were in order to assist with the breeding programme. This involved tracing back to the original ancestors and analysing which race's were.
• Preparation for Camel Safari's and educating schools who visited, for example collecting various animal skulls for identification, were also part of my agenda.

Bridgnorth

• Cleaning and ensuring a high level of hygiene.
• Caring for unwell animals by assisting the nurses if they required an extra person.

Bachelor’S Degree, Zoology (Hons), 2.1

Activities and Societies: Zoology Society, Skiing

High School, Geography, Biology, Psychology, Abb

Activities and Societies: Netball, Drama