• Maintained and managed basic needs of pets such as mediation, food, water, and grooming • Emphasized excellent customer service internally and externally; created new ways of communicating with customers that helped client retention by 95%• Organized and monitored pet files for current vaccines to maintain a safe environment• Provide oversight and direction to staff in accordance with the policies and procedures• Solicited information from administrative staff to make informed decisions regarding operational changes• Devised strategic marketing and sales plans to improve revenues, profitability, and brand recognition

• Handled and average of 500 customer transactions per day with a high degree of accuracy• Demonstrated outstanding customer service skills by consistently exceeding customer satisfaction goals• Proven ability to handle difficult customer situations and resolve complaints in a professional manner• Actively upsold bank products and services to customers, resulting in increased revenue• Consistently achieved or exceeded all performance goals becoming the top performer in the teller department

• Oversaw and managed executive board roles, including resignations, impeachment and interpersonal relationships• Determined and provided project management for up to 15 events per semester• Direct investment of funds and cash management activities

• Created and submitted new purchases orders for weekly activities • Maintained and submitted accurate records of organizations funds• Led fundraising efforts resulting in raising $5000

• Manages social media outlets and the image of the organization in a positive light• Promotes organization with a strategic communication process that builds mutually beneficial relationships between organizations and their publics

• Direct investment of funds and cash management activities• Handled 20 mergers and acquisitions per academic year• Lead and directed up to 65 club and community service events per each academic year• Raised at least $4,000 for non-profit organizations through fundraising• Reached to community leaders to create projects to better the community.