Jenny Ly Email & Phone Number

United States

Buffalo, New York, United States

Buffalo/Niagara, New York Area

East Amherst, NY

• Maintained and managed basic needs of pets such as mediation, food, water, and grooming
• Emphasized excellent customer service internally and externally; created new ways of communicating with customers that helped client retention by 95%
• Organized and monitored pet files for current vaccines to maintain a safe environment
• Provide oversight and direction to staff in accordance with the policies and procedures
• Solicited information from administrative staff to make informed decisions regarding operational changes
• Devised strategic marketing and sales plans to improve revenues, profitability, and brand recognition

Williamsville, NY

• Handled and average of 500 customer transactions per day with a high degree of accuracy
• Demonstrated outstanding customer service skills by consistently exceeding customer satisfaction goals
• Proven ability to handle difficult customer situations and resolve complaints in a professional manner
• Actively upsold bank products and services to customers, resulting in increased revenue
• Consistently achieved or exceeded all performance goals becoming the top performer in the teller department

• Oversaw and managed executive board roles, including resignations, impeachment and interpersonal relationships
• Determined and provided project management for up to 15 events per semester
• Direct investment of funds and cash management activities

• Created and submitted new purchases orders for weekly activities
• Maintained and submitted accurate records of organizations funds
• Led fundraising efforts resulting in raising $5000

• Manages social media outlets and the image of the organization in a positive light
• Promotes organization with a strategic communication process that builds mutually beneficial relationships between organizations and their publics

• Direct investment of funds and cash management activities
• Handled 20 mergers and acquisitions per academic year
• Lead and directed up to 65 club and community service events per each academic year
• Raised at least $4,000 for non-profit organizations through fundraising
• Reached to community leaders to create projects to better the community.