Jenny Nowell Email & Phone Number

Frisco, Texas, United States

Frisco, Texas

Review and process patient enrollment in assistance program. Customer Service support for patient questions and concerns. Analyze and resolve pharmacy processing exceptions and issues. Developed written training for pharmacy exceptions processing and database functions. Training and support of team members.

Dallas, TX

• Review client Charge Description Master files for regulatory compliance of CPT coding, revenue code assignments, charge code descriptions, accurate service capture and transparent pricing then make recommendations for.
• Provide Charge Capture audit and interviews reviewing charge capture process including, review of charge sheets, charge entry and reconciliation making recommendations for improvement, developing training plan and.
• Research of regulatory guidance for best practice charging providing feedback and recommendations to client billing questions.

Plano, TX

• Process Chargemaster Add/Edit Request; review request for CPT/HCPCS code, appropriate pricing methodology, and to determine if the item is chargeable; update CDM in corporate and all client databases (manual data entry.
• Responsible for CDM audits encompassing compliance with payor regulations, charge code or service duplication and internal control review; reporting findings and recommendations to management.
• Development and continuing review of Chargemaster Policies and Procedures.
• Responsible for training and continuing support of business office staff for 14 facilities and corporate personnel regarding CDM policies, procedures, compliance, charge capture, system uploads, patient accounting and.
• Calculate expected revenue based on contracts and analyze actual reimbursement from insurance.
• Verify patient insurance benefits and determine patient responsibility as well as reimbursement to facility.

Mckinney, TX

• Completed front desk duties including answering phones, checking in patients for procedures and obtaining patient consents.
• Verified patient insurance benefits, contacted patients regarding out of pocket expenses to them.
• Responsible for patient collections, Accounts Payable and completing Month End Procedures.

Desmoines, IA

• Managed daily operations and program development for Inpatient and Outpatient Adolescent Behavioral Health Programs.
• Responsible for interviewing, hiring, and training of therapy and direct care staff.
• Responsible to maintain Department of Human Services licensure and certification including client chart audits, program rules and regulations, physical plant guidelines, etc.
• Responsible for billing and accounts receivable.

Woodward, IA

• Responsible for client admissions, discharges and maintained waiting list for 96 bed Adolescent Behavioral Health Program.
• Responsible for training and supervision of therapy staff.
• Assisted with oversight of Department of Human Service regulatory licensure and certification standards.
• Interviewed clients and referral sources to determine appropriate level of care and appropriateness for the program.

Cedar Rapids, Iowa Area

• Managed daily operations and program development for Psychiatric Medical Institute for Children and Behavioral Health Programs. Managed $1 Million program budget.
• Participated in Continued Stay Reviews for Sub-acute level of care clients.
• Responsible for interviewing, hiring and training of over 60 employees including therapy and direct care. Developed program manuals, training and staff development materials as needed.
• Managed program licensure and certification including Department of Human Services and JCAHO regulatory standards
• Provided therapy and counseling services to clients in individual and group settings.

Master'S Degree, Counselor Education/Substance Abuse Counseling

Bachelor Of Science (B.S.), Liberal Arts And Sciences, General Studies

Emphasis in Speech and Hearing Science