Jenny Patel Email & Phone Number

London Uxbridge

Staines

Act as the voice of the customer to communicate the vision and value of new products and services to the wider sales teams and develop sales tools that facilitate the selling process.

Feltham

Acted as a support role for the product management team and was involved in varied product marketing duties across all Ricoh’s products and solutions• Managed the product team inbox to resolve all product related queries • Maintained all of Ricoh’s product updates on the internal and external websites • Handled the set up and maintenance for Ricoh’s new product bill of materials on the CRM system• Acted as a representative at monthly divisional sales meetings to update on product launches• Organised exhibition kit, branded merchandise, and marketing collateral for events • Assisted on market research and competitor analysis tasks for new product innovations• Product management responsibility of legacy categories such as faxes and digital duplicators

Northampton, United Kingdom

2010 December – 2012 June Ricoh UKSales Order Administrator(Government & Commercial Accounts)Supported the government and commercial sales teams to validate and submit sales orders to ensure delivery is made on time• Processed customer sales orders to facilitate the delivery of equipment• Liaised with marketing and logistics to quickly resolve bill of material and pricing problems • Followed up sales invoices on time to prevent aged debt • Assisted in quality checking orders to ensure contracts are loaded correctly• Trained new recruits on team processes when and as required

Northampton

Updated account profiles for the senior debt negotiators to support debt recovery programmes• Performed credit checks on customer loan accounts for legal referral• Spotted customer accounts to place freeze holds on to prompt customer contact to pay debts • Maintained customer accounts to ensure details on financial status is reliable • Participated in property litigation projects to prompt payments• Provided telephone support for customers to as cover for debt negotiators