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@logicmonitor.com
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3 phones found area 908 and 512
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Jenny Harrison is listed as RevOps Program Manager at Zello at Zello, based in Austin, Texas, United States. AeroLeads shows a work email signal at logicmonitor.com, phone signal with area code 908, 512, and a matched LinkedIn profile for Jenny Harrison.
Jenny Harrison previously worked as Revenue Operations Program Manager at Zello and Senior Customer Success Manager at Zello. Jenny Harrison holds Mba, Finance from Lehigh University College Of Business.
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AeroLeads found 2 current-domain work email signals for Jenny Harrison. Compare company email patterns before reaching out.
Dynamic problem-solver and RevOps leader extensively qualified in relationship building, data-driven change management, and operational process development and improvement. Executed cross-functional initiatives to optimize customer experience and advance strategic priorities, resulting in greater efficiency, reduced churn, enhanced customer satisfaction, and revenue growth.
Listed skills include Crm, Salesforce.Com, Account Management, Management, and 46 others.
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A career timeline built from the work history available for this profile.
Austin, Texas, Us
With over 170 million users, Zello is a voice-first communication platform with the #1 rated push-to-talk app in the world, delivering 8 billion messages a month to proudly serve frontline workers, connect people in times of crisis, and support first responders across the globe.
Santa Barbara, Ca, Us
• Launched Program Manager role within the newly-developed CX Operations team to plan, lead, and drive the execution and adherence of the CX initiatives across multiple organizations, and measure, manage, and improve customer health, engagement, and value realization.• Orchestrated scalable processes and policies for CX teams including: Executive Business Review process, Gainsight Workflow policy, Support Escalation process, Late Cancellation Policy, and Customer Engagement scores.• Spearheaded transformational programs including Renewals Program and Tech Touch program involving multiple business functions (CX, Sales, Finance, Business Systems, Product, and Marketing).
Santa Barbara, Ca, Us
• Managed client life cycle success (including on-boarding, adoption, business reviews) for enterprise-level customers with a total of $4.9 MM in ARR• Maintained 112% net retention and 100% gross retention (in terms of annual ARR) while establishing regular cadence meetings, building relationships deeper into customer accounts, and identify growth opportunities• Lead multiple projects within the CX Initiative Program including creating an Executive Sponsor program and quarterly "Key Save" emails highlighting CX successes• Partnered with other teams including Professional Services, for on-boarding new customer or new projects for existing customers, Account Management to grow and renew customers, and Technical Support to provide best-in-class customer support and guidance
Austin, Tx, Us
• Created and implemented the client life cycle process (including on-boarding, strategy consulting, performance reporting, andrenewal) for enterprise-level customers of our website personalization platform with a total of $850M in ARR• Chaired project team working with internal and external teams for pilot program for Fortune 10 client which led to 484% revenue growth over 10 months• Coordinated with product support, enablement, and engineering teams to streamline internal processes and to prioritize client needs for new product features• Maintained 100% client retention while playing a key role in the the CS team improving CSAT ratings by 15% and reducing client churn by 27%• Mentored CSM team in best practices, data analysis and reporting, and strategy• "Top Dog" award winner -- Received the most votes for the quarter as the employee who went above and beyond for the team
Austin, Tx, Us
• Prioritized client requirements and market needs within an agile environment to orchestrate internal production of a disruptive product responsible for $2M in annual sales• Chaired project team in billing analysis that found an additional $500K in revenue• Overhauled win/loss tracking through analyizing opportunity data from SFDC and monthly roundtables with sales and product teams• Streamlined pricing across organization resulting in a 90% reduction in SKUs, less discounts and higher profitability • Transformed product End of Life (EOL) process to move clients off of legacy on-premise platforms to flagship SaaS products while maximizing renewal revenue• Coordinated internal product communication strategy including newsletters and product webinars
Austin, Tx, Us
• “Rookie of the Year” Award– Attained 292% of quota as the top performer of the year• Engineered ROI tool to show clients value of migrating from on-premise to the cloud resulting in over $100K in additional sales• Mentored CSM team on account management, Salesforce.com, and using data to drive results
Jacksonville, Fl, Us
• Delivered custom data analytics and credit consulting services to 800+ small business customers comprising $2-3M in revenue• Consistently hit 100% of targets during a period of customer attrition by gathering customer data, identifying spending patterns, and developing new company product• Raised employee productivity by building new tool and process that tracked commissions and targeted sales goals
Somerset, Nj, Us
• Supervised a 4 person sales team, providing software products and services to government and education clients• Strengthened customer relationships, resulting in over 50% increase in customer satisfaction and retention of major revenue producing contract, which was at-risk• Reorganized team workflow, introducing shared data system which streamlined order entry and enhanced team communication
Somerset, Nj, Us
• Opened new territory by creating database, collecting market research, and establishing customer relationships• Constructed pricing database that enabled customers to generate simplified quotes
Quick answers generated from the profile data available on this page.
Jenny Harrison works for Zello.
Jenny Harrison is listed as RevOps Program Manager at Zello at Zello.
AeroLeads has found 2 work email signals at @logicmonitor.com for Jenny Harrison at Zello.
AeroLeads has found 3 phone signal(s) with area code 908, 512 for Jenny Harrison at Zello.
Jenny Harrison is based in Austin, Texas, United States while working with Zello.
Jenny Harrison has worked for Zello, Hotjar, Logicmonitor, Get Smart Content, and Asure Software.
You can use AeroLeads to view verified contact signals for Jenny Harrison at Zello, including work email, phone, and LinkedIn data when available.
Jenny Harrison holds Mba, Finance from Lehigh University College Of Business.
Jenny Harrison is listed with skills including Crm, Salesforce.Com, Account Management, Management, Sales Operations, Selling, Sales, and Strategy.
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