Jenny R Smith Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

● Perform gap analysis between existing processes and revised government BSA & AML policies to initiate process/system enhancement projects.● Resource for project team to ensure resolution of all policy gaps.

Greater Minneapolis-St. Paul Area

● Managed compliance review and auditing of all program external marketing materials resulting in 100% compliance.● Developed Customer Engagement Program requirements resulting in 10% increase in credit card usage.● Lead testing of credit card program with a successful program release to the public.

Greater Minneapolis-St. Paul Area

● Managed requirements for multiple projects at one time, ranging from $500k to $10M.● Oversaw requirements for collections system rebuild, increasing representative outgoing call volume by 20%.● Ensured goals of projects were met with 98% success rate by performing requirements traceability.● Piloted external customer project which resulted in $5M gain of additional account.

Greater Minneapolis-St. Paul Area

● Pioneered a platform redesign of check issuance process which resulted in $500k cost savings.● Spearheaded automation of credit card settlement system which reduced manual work by 90%.● Responsible for researching and responding to all executive level escalation requests.● Responsible for researching REG E disputes, providing disposition, and notifying customers of outcome.● Provided team leadership by facilitating daily workflow management and training of new team members.

Education record

High School