Jenny T. work email
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Jenny T. personal email
Jenny T. phone numbers
Goal-oriented professional with 10+ years of experience in Marketing, Project Management, Business Development and Analysis. Extensive experience in project leadership, strategic thinking, process development and implementation. Strengths include solid communication, problem-solving skills and ability to improve customer experience through data driven methods.• Strong project leadership experience• Proven track record for driving results• Data oriented approach to identify opportunities and measure performance • Strong leadership experience managing and developing a high performing team • Ability to collaborate & influence across levels• Creative & innovative thinker
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Marketing DirectorAmerican Express Jul 2022 - Jan 2023New York, Ny, Us -
Director - B2B Customer InsightsAmerican Express Oct 2014 - Jun 2022New York, Ny, UsOversee the VOC program and the end Cardmember experience for B2B.
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Senior Manager - Global Servicing Voice Of CustomerAmerican Express Jun 2009 - Sep 2014New York, Ny, Us• Manage Voice of Customer analytics to identify areas of opportunity and determine relevant recommendations to improve the customer experience.• Pioneered automated text mining capabilities to categorize open-end customer feedback for use in analyses.• Effectively present analytic work to all levels of the organization.• Foster a healthy work environment which facilitates the high performance of direct reports, meeting and exceeding organizational goals.
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Senior Manager - Business DevelopmentAmerican Express Mar 2008 - Jun 2009New York, Ny, Us• Led transformational development of new business processes to drive business initiatives via the Telephone Service Center with sharp focus on customer experience - resulted in opportunity to drive ~50k annual program enrollments with lifetime value of ~$3MM.• Successfully owned and managed multiple work streams such as partnership marketing which delivered valuable assets during partnership negotiations to drive business growth.• Persuaded Sr. Management to change direction on key initiative through strategic product development which showcased flaws in delivering premium customer value along with brand and financial impacts.• Quickly expanded role with increased responsibilities with only 3 months in job.• Business Development Innovation Award winner
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Senior Manager - Risk And Information ManagementAmerican Express 2006 - 2008New York, Ny, Us• Drove results, company compliance and new process development by leading strategic initiatives which prevented further FDIC inquiries, expanded prospect universe and improved prospect experience with opportunity to contribute ~$800k/yr to bottom line.• Provided strategic thinking and innovative solutions to improve the Direct Mail process through multiple initiatives resulting in improved work experience and process efficiencies.• Managed multiple projects with cross-functional teams and external vendors against aggressive timelines which reduced external vendor expenses by $420k/year.• Information Management Leadership in Action Award winner
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Manager/Analyst - Risk And Information ManagementAmerican Express 2002 - 2006New York, Ny, Us• Conducted prospect database and campaign execution process training to cross-functional partners.• Led the implementation of card product launches through main marketing channels.• Flawlessly delivered complex marketing campaigns with increased volumes while maintaining 100% on-time campaign delivery.
Jenny T. Skills
Jenny T. Education Details
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Rensselaer Polytechnic InstituteIndustrial And Management Engineering
Frequently Asked Questions about Jenny T.
What is Jenny T.'s role at the current company?
Jenny T.'s current role is Marketing Director at American Express | Prospect Marketing & Sales Enablement.
What is Jenny T.'s email address?
Jenny T.'s email address is je****@****ess.com
What is Jenny T.'s direct phone number?
Jenny T.'s direct phone number is +121264*****
What schools did Jenny T. attend?
Jenny T. attended Rensselaer Polytechnic Institute.
What are some of Jenny T.'s interests?
Jenny T. has interest in Children.
What skills is Jenny T. known for?
Jenny T. has skills like Project Management, Communication Skills, Voice Of The Customer Analysis, Text Analytics, Microsoft Office, Tableau, Strategy, Building Relationships, Team Leadership, Analytics, Leadership, Crm.
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