• Design and develop off-the-shelf and custom courses, curricula and other learning solutions, including ILT/VILT, using Storyline 360, Rise, Camtasia and PowerPoint (including iSpring).• Collaboratively work with clients, globally, to identify training needs and gaps.• Work collaboratively with subject matter experts and project managers in creating needs analyses and determining course content.• Identify learning needs, training outcomes and course objectives to produce outlines and design strategy documents. • Manage multiple learning solutions' projects to include maintaining project materials and providing status reports to higher level decision makers/or management throughout the project lifecycle.• Write, review and edit exploratory, interactive and cognitive exercises, embedded questions, course and module descriptions, and course test banks which reflect course learning objectives.• Support onboarding and mentorship of new associate instructional designers.• Design custom learning solutions that reflect a diversity of learners, including the demonstrated understanding of cultural differences that may apply.

• Coach incoming employees on best practices in teaching and instructional design.• Collaborate with mentees on performance standards and personal key performance indicators.• Conduct annual performance reviews, and work directly with internal/external stakeholders invested in employees’ performance.

• Collaboration with cross-functional teams to conduct needs analysis, data collection and analysis, learning objectives, and design documents to identify gaps and improve staff performance efficacy. • Create and facilitate regular professional development courses to more than 50 staff members using adult learning theories and innovative technology to design effective and engaging learning experiences.• Coordinate Leadership Team using project management strategies to communicate team expectations and collect data using project management tool.• Analyze data and process breakdowns for site improvement plan and collaboration with team members to create effective solutions for closing performance gaps.• Converted professional development instructor-led training to asynchronous e-learning for staff, which increased learner productivity and the efficiency of professional development time.

• Designed, developed, implemented and evaluated learner-centered lessons using a variety of tools and modalities, including online, instructor-led and VILT courses for a variety of audiences.• Performed needs and task analysis, scoped projects, and evaluated existing programs to identify the most appropriate training approach and content to meet audience learning needs.• Managed stakeholder expectations and project-managed instructional design projects.• Developed training materials and provided training for instructional methodologies and professional development for faculty and students.• Identified learning objectives to meet needs and close performance gaps.• Supported onboarding of new instructors into the learning and development field.• Conducted evaluations of learning management programs, assessing the need for modifications and adaptations to content and/or structure of ILT and VILT.• Delivered eLearning content to international learners in the proper syntax, grammar, vocabulary, comprehension, etc. of the English language through eLearning and virtual classroom.• Collaborated with fellow facilitators to improve instructional best practices and support for ESL learners.

• Reorganized and streamlined project management processes and created cross-functional teams to ensure training development timelines and objectives, which increased productivity and revenue.• Designed and developed learning solutions, including instructor-led training, self-study guides, on-the-job training, job aids, and e-learning courses using ADDIE, andragogical learning theories, and multimedia design principles, resulting in increased learner engagement and training effectiveness.• Created and managed the development of over 15 courses with videos, quizzes, interactions, and progress tracking to ensure credible certifications for law enforcement and instructors nationwide.• Managed and led organizational reform through strategic decision-making and technological innovation.• Collaboration with all stakeholders, SMEs, and frontline managers to ensure successful product implementation and ROI.• Clearly communicated design ideas and prototypes to all stakeholders.