Jennysha Miles Email & Phone Number

Indianapolis, In, Us

United States

United States

•Respond to client inquiries across email, phone, and text, delivering prompt andeffective solutions.•Perform troubleshooting to identify causes and recommend remedies to userissues, working with internal engineering teams as necessary.•Collaborates with the Account Management team where needed to coordinatecontact with customers to relay issue management and resolution to the customerat each stage resulting in a 25% reduction in defect rate.•Document all work and resolve customer inquiries utilizing an online knowledgebase, technical knowledge, and online CRM system.•Maintain a strong passion for solving problems and helping customers, acting as afirst line of relationship management to relay complex, ever

United States

•Addressed a substantial number of inbound inquiries, delivering detailed productinformation and creating service quotes tailored to customer requirements.•Maintained an extensive understanding of varied product lines to provide accurateand informed responses to customer questions resulting in a 90% KPIperformance.•Analyze and resolve complex technical issues, often involving multiple systems.•Demonstrate the ability to organize, prioritize, plan, and deliver work andcommitments promptly.•Serve as the account liaison for designated accounts where appropriate.

Associate Of Science - As, Medical/Clinical Assistant

Activities and Societies: Mentor for Allied Health Program

High School Diploma, 3.09 Gpa