Jen Suon Email & Phone Number

Seattle, Washington, United States

Seattle, Washington

• Communicated with pilots to provide proper landing instructions as well as accommodated for any technical and mechanical issues in order to assure that all planes are ready for the next departure
• Assisted passengers through the check in processes as well as provided quick and efficient service in order to assure that passengers have all the necessary documents to proceed towards the TSA Security Checkpoint.
• Processed upgrade transactions and fee payments for airline passengers
• Announced updates and passenger boarding instructions to make sure that all passengers are at the proper gate and that all documents are in order
• Inspect and verify passenger documentations upon departure and arrival to make sure that all security protocols are followed
• Assisted passengers through boarding protocols to make sure that all proper passengers are ready for departure in a timely manner

Seattle, Washington

• Assisted passengers through the check in processes as well as provided quick and efficient service in order to assure that passengers have all the necessary documents to proceed towards the TSA Security Checkpoint.
• Inspect and verify passenger documentations upon departure and arrival to make sure that all security protocols are followed
• Assisted passengers through boarding protocols to make sure that all proper passengers are ready for departure in a timely manner
• Accommodated to passenger questions and issues regarding the airline services, documentations, and security protocols for passengers

Tacoma, WA

• Delivered exceptional, friendly, and fast service
• Greet customers, immediately seat customers or take Togo orders, serve beverages, take orders, and check on customers
• Appropriately suggested additional items to customers to increase restaurant sales.
• Check ID and serve wine and alcohol to customers upon request on the cocktail menu
• Communicate with kitchen staff regarding customer’s allergies, dietary needs, and special requests.

Lakewood, Washington

• Memorize breakfast, lunch, dinner, and dessert menu items to describe to customers and provide side options that come with the entrée.
• Regularly checked on guests to ensure satisfaction with each food course and beverages.
• Keep up with side work task and make sure server station and dining section is clean and ready to go.

Tacoma, WA

• Train new severs on guest service expectation, safety procedures, proper food handling, closing/opening duties, and restaurant protocols.
• Create weekly schedules for the employees.
• Monitor dining room area to ensure optimal guest experiences.
• Work as a team to serve food and beverages that exceeded guests’ service needs.
• Memorize the menu items and can describe them appropriately to the customers.
• Handled cash register, tips, checks, and managed all other employees as well (excluding kitchen staff and owners).

Fife, WA

• Responsible for gathering all hand offs from the previous shift to take over active cases that are needed to be engaged.
• Log into the Cisco queue for incoming calls from technicians, customers, and engineers.
• Watch over the Salesforce queue for service desk’s customers request such as if a pharmacy’s phone needs to rebooted, replaced, or the whole system needs to be engaged on.
• Reach out to team lead for urgent cases to engage the on-call engineers, if the problem is escalated and a technician is needed onsite, it is our responsibility to have that arranged.

Tacoma, Washington

• Help guide residences in Salishan to build a better community for families, elders, and advocates.
• Engaged with community projects, such as family activities, bonding children together, helping the community grow, and providing a farmer’s market in the community.
• Assisted other advocates to ensure neighbors are always safe.

Psychology

Psychology