• Responsible for day-to-day client support strategy and implementation, new employee training, QA testing of new software developments, project planning and procedural organization. Creates, documents, and publicizes all systems and processes necessary for the day-to-day operation of the company.• Promoted twice within the first year.• Supported over 1,800 in-person, virtual, and hybrid fundraising events/campaigns.• Helped increase revenue from fundraising events and campaigns by 115% during a global pandemic.• Educates clients through providing virtual trainings, writing monthly client newsletters with an average open rate of 45%, writing tutorials, and managing our repository of over 200 articles.

Responsible for day-to-day client support, all help desk documentation, and integrating software applications to streamline operational procedures and provide best-in-class customer experience.• Organizes Help Desk Procedures• Provides guidance and technical troubleshooting through Zendesk• Integrates software applications to streamline operational procedures

Wrote more than 700 projects in the first 2 years as a ghostwriter including letters, blogs, articles, resumes, personal statements, and governmental projects. Edited manuscripts for scholarly journals and conferences, managed social media campaigns, and built/maintained WordPress sites for clients. • 100% of edited manuscripts were accepted into their intended publications.• Launched a highly targeted social media strategy for a Birmingham, AL area church resulting in an organic local reach of 14,600 people, an increase of 47 page likes and resulting in a $20,000 increase in income for their annual fundraiser.

Maintained a clear and accurate financial history of the parish; provided first line technical support; designed 3 websites for the parish and school in 2 languages as part of a rebranding strategy to attract new members without alienating existing ones; curated and wrote content for websites and social media.• Implemented solutions to resolve an $84,000 deficit.• Helped the parish navigate significant changes including the death of both the long-time receptionist and the pastor of 25 years as well as the closure of the school after 40 years of operation.

Researched and wrote all copy for printed, online, and televised marketing efforts.• Creating Brand Identity: Spearheaded the organization’s entry into social media and inbound marketing through the institution of email marketing campaigns while creating a presence on Facebook and Twitter.• Generating Web, Print, and Television Copy: Guided the company to its first $1,000,000 month and an annual sales increase of $500,000 through the implementation of social media and inbound marketing strategies as well as the curation and creation of copy for the weekly television show, web, and quarterly printed catalogs.

Coordinated activities and travel arrangements for visitors to the main campus and the Shrine of the Most Blessed Sacrament.• Customer Service: Assisted visitors in planning trips to the network by arranging talks, tours, and religious services.• Collaboration: Liaised with outside vendors and other departments to ensure visitors’ needs were met.• Creating Copy: Constructed and maintained departmental operations manual.

Performed general administrative duties such as filing, answering phones, and calendar coordination.• IT Support and Change Management: Trained as a Systems Administrator on a new company-wide database system while guiding coworkers through management and organizational upheaval.• Customer Service: Received visitors and guided clients to appropriate resources.

Hired to teach various sections of developmental reading, and English, tutor students in MLA/APA style, correct grammar, essay form, foreign language, and computer skills, administer and evaluate placement exams, and assist departmental secretaries with general clerical duties when necessary.Formulated and implemented new computer lab procedures.Served as co-editor for Argus Literary Magazine; and as a selected member of the Graduate Student Advisory Committee.Devised new methods of instruction for assigned developmental reading labs utilizing existing resources. Methods were departmentally adopted by the end of the semester.Completed all assigned and other tasks while maintaining an above average GPA and a full course load.

Completed assigned inbound and outbound telemarketing tasks while saving the company money by teaching the supervisor how to complete computer tasks more efficiently and recycle used computer equipment, training other CSR's, and completing necessary, but not required, data entry tasks.Received excellent reviews, customer compliments, and special assignments within the first two months.