Jennifer Van Marter, Ba, Mfa Email & Phone Number

Woodburn, Or, Us

United States

Evaluated AI responses to ensure adherence to requirements and consideration of system limitations, tested system responses to ensure system limitation compliance, and wrote prompts to test accuracy and quality of system response.► Learned Markdown markup language to ensure system usage correctness.

Stayton, Oregon, United States

My personal blog focuses on my everyday life as mom to three boys, full-time parent in a neurodivergent household, coping with life on the spectrum, and mental health. I'm always looking for the bright spot with my three lucky bugs, Cricket, Firefly, and Mantis, and a big extended family.

United States

Prepared training agendas based on tight Munis (EERP) implementation schedules and contracted timelines, demonstrated Munis software capabilities through training sessions, and recommended additional Munis software modules based on GASB accounting best practices and regulation. Updated documentation for Munis technical software use manuals.► Led successful and timely completion of software training environment assignment, managing a team of four across three time zones; dedicated an additional four hours each day to ensure all steps were executed accurately despite constraint of 10-hour daily training environment; this effort enabled each team member to advance in the training program.► Trained 20 internal and external clients how to use Munis (EERP) software post-implementation.

Portland, Oregon, United States

In this role, I managed 9100 Novell Netware/ Active Directory and 2700 enterprise BlackBerry accounts. While in this position, I resolved user cases, created and updated Visio process flow charts, and conducted process verification testing. A couple of my successes in this position include:► I graduated four training classes with a more than 80% retention rate. I achieved this by collaborating with the lead trainer to overhaul the new-hire curriculum and creating supplementary workbooks to enhance material absorption.► I provided comprehensive technical and instructional support company-wide via phone, email, face-to-face, and remote control software. Through this process, I ensured the seamless resolution of hardware and software-related issues and consistent follow-up.

Portland, Oregon, United States

In this job role, I processed 80 daily customer requests related to utility services, collection actions, billing, electrical outages, and new construction utility setup. While in this position, I analyzed data to provide support and recommendations. In addition, I delivered one-on-one employee training and instructional support. A few of my successes in this position include:► I achieved top-10 status five times in three years due to exceptional call times and satisfaction scores. This was facilitated by creating quick guides for common call types to reduce overall call times and quick explanation guides for recent rate changes.► I led a successful ePay Improvement Project. As part of this process, I conducted user acceptance testing on our new system prior to deployment, authored new manuals for updated software versions, and revamped training materials to align with the latest style guidelines.► I served as a SPOT Improvement Project Lead Developer. During this project, I investigated and presented findings on updating our existing database, designed and documented new processes, and assisted in re-development of a new MS Access Database (2010) for operational use.

Master Of Fine Arts - Mfa, Creative Writing, Nonfiction

Bachelor Of Arts - Ba, English Language And Literature

Activities and Societies: Sigma Tau Delta