https://www.worldiaday.org/events/richmond/2024Volunteering to coordinate the annual Richmond World IA Day 24 Conference, featuring 9 speakers and guests from across the globe!

UX Lead for Citibank, primarily user research and application prototyping (userbase 20k). Created and oversaw design and development of new Risk and Controls Management application. Created scripts and prototypes for multiple user tests for the new Risk and Control Management suite of products. Oversaw creative product direction for Transition State for Citibank's Risk & Controls data from a legacy system to a new taxonomy based system, and created and user tested prototypes for entire product.Designed all wireframes, annotations and prototypes in figma, and conducted user research using figjam, among other tools.

• Responsible for the overall user experience of Capital One 360 web properties, in particular the IT Security and Fraud Customer Security business verticals. • Manage the user experience throughout the development cycle, including business needs analysis, user-centered design and development, usability testing and measuring success, ensuring that all user experiences adhere to Brand tone and personality as defined within the Capital One 360 Web Style Guide. • Work as a primary analysis and design resource, supporting the user experience for two business verticals and their respective agile development teams. • Collaborate with multi-disciplinary teams to define customer needs and web page flows for project and enhancement efforts by constructing working prototypes, page designs, graphics, and mockups to support development and product release efforts. • Knowledge of responsive, adaptive, and mobile design.

• Responsible for researching website needs (audiences, business and competitors), concepting the UX framework to accomplish audience and business goals, then producing documentation (site maps, wireframes, transaction flows, schematics, navigation models) for an array of digital properties (Johnson & Johnson Social Media Toolkit, UniversityGuideOnline.org, Johnson & Johnson Total Oncology).• Acted as a mentor for Jr. IAs through daily delegation and task review sessions, drawing upon agile design techniques required for managing multiple clients and projects simultaneously.

• Provided eCommerce taxonomy expertise for BestBuy.com, through daily maintenance and updates of taxonomy labeling, organization, validation, which allowed BestBuy.com to maintain competitive advantage as one of the biggest online electronics marketplaces in existence today. • Created an interactive Axure prototype of 3 variations on potential mega-menu navigation treatments for BestBuy.com’s redesign and moderated a 30-person user-testing session, the results of which contributed to BestBuy.com’s latest UX design

Responsible for determining how the interactive user interfaces the Experience Design Team builds should work. Analyze the data, data structures, and schemas of feeds-based data. Lead additional designers from the team on a daily basis by informing the User Interface/Interaction Designers on the IA structural elements that found their design work. Propose front-end architectural solutions and strategies that meet both users' and business needs. Organize site content and functionality by influencing site blueprints/wireframes. Create identifiable nomenclature for users and navigation systems that support users' needs. Analyze, develop and refine user tasks/processes, and collaborates with the design and development teams to build user interfaces. Collaborates with Experience Team Director to employ research methods including content and task analysis, usability testing, and stakeholder interviews to identify problems and opportunities. Designs organization, navigation, search, and controlled vocabulary systems. Draw upon user personas and scenarios, prototypes, sitemaps, and wireframes to communicate solutions to virtual team in Bangalore. Collaborate with SEO team to develop classification schemes, controlled vocabularies, thesauri, and indexing that incorporates user behavior and keyphrase learnings to maximize opportunities for search engine indexing and cross-linking. Collaborate with editorial team to provide guidance for the appropriate classification and organization of content.

Working as IA consultant for website relaunch slated for Jan 2009.

Promoted and oversaw growth and development of the PM ACWA Portal as the central repository for static and dynamic knowledge concerning the PM ACWA Program and associated Project sites. Created workflow guides for new content streams in the forms of document libraries, short-term team sites and workspaces, and applications hosted on the Microsoft Sharepoint Portal. Provided training and introduction of Portal features to new employees and employees tasked with maintaining content on the Portal. Conducted concept development and storyboarding using Illustrator, Photoshop and Visio to create iterative deliverables to present to client.

Maintain hub and spoke workflow process for in-house publishing department with locations Maryland, Washington D.C., and Virginia by utilizing superb organizational, time management, interpersonal, stress management, and problem-solving skills. Oversee project management for 25 employees and coordinate tight deadlines with partners and senior managers of the accounting firm.Teamed with Federal Proposal Manager to edit winning DoD proposal for $60 million contract. Edited, proofread, and updated government proposals, financial statements, and graphical presentations according to GPO, Chicago Manual of Style, and KPMG standards.

Edited and maintained layout of weekly, biweekly, and monthly newsletters and book inserts. Managed products with multiple deadlines simultaneously. Composed articles for weekly print and electronic publication of Pratt's Letter, and copy for American Banker Online. Created and updated additions to the Compliance Examiner's Update Manual. Frequently used QuarkXPress, Adobe InDesign, Illustrator, Photoshop, and Microsoft Office applications.