Jenny Watkins Fcmi Email & Phone Number

Birmingham, GB

Director of independent membership consultancy for the non-profit sector. We help organisations to assess, optimise and advance their provision of member services. Non-profit organisations are focused on affecting positive change. But their ability to succeed is often blocked by persistent challenges that can be difficult or expensive to navigate using.

Gloucester, GB

Supporting the Quality Assurance Agency for Higher Education to develop its commercial strategy through its member value proposition, high quality products and services and world class member and audience engagement.

Bristol, Bristol, GB

Women’s Aid is a grassroots federation working together to provide life-saving servicesin England and build a future where domestic abuse is not tolerated. Our 160 memberorganisations provide services to women and children who have experienced domesticabuse across the country.As Director of Development I am leading the transformation of Women’s Aid’s.

London, England, GB

• Major Responsibilities;Commercial vision, strategy and re-design of a portfolio of specialist SaaS CRM technology and digital partners for the NFP sector with commercial and marketing teams in the UK and Australasia. I.
• Rebranded two of four brands within Division by introducing new managed service products.
• Increased staff engagement score from 4.3 to 6.7 over 12 months by facilitating workshops.
• Drove improvements in revenue and sales forecasting by formulating sales / reporting processes.
• Facilitated gross margin improvement by 50% to 70% within 12 months by upgrading commercial models.

• Major Responsibilities;I have executed as a thought leader and change management expert in not-for-profit sector as well as directed and managed market-leading CRM digital and business transformation while delivering.
• Improved annual sales revenue by over 30% by meeting business development growth targets.
• Maximised EBITDA by 40% within four years by decreasing operating costs by 20% per annum.
• Established and set business for a successful sale to private equity firm Clear Course LLP in July 2019.
• Achieved pan-government security accreditation for Protech's portfolio of technology solutions certified by Home Office and Government Digital Services.

Birmingham, West Midlands, GB

• Major Responsibilities;I was creating and deploying an in-house fleet management digital platform by offering unique market-leading customer self-service / digital capabilities. I have devised and executed commercial /.
• Raised profit margins and value for customers by building strong relationships with fleet technology partners.
• Generated USP for business by fostering partnerships with stakeholders in automotive sustainability sector.Formed partnerships with stakeholders in the automotive sustainability sector to create USP for the.

Head hunted by market leading Management Consultancy practice to lead the design and delivery of organisational development programmes, ‘Lean’ efficiency programmes and leadership / management development programmes across a range of private and public sector clients, delivering measurable improvements in staff engagement, customer service and operational.

Edinburgh, Scotland, GB

Head hunted by RBS to assume responsibility for the development and delivery of transformation strategy for asset management division of the RBS. Designed and delivered all aspects of this major transformation programme, from organisational design through to leadership and staff development. Leading a team of 275 UK Contact Centre based staff (opening.

Joined business as a start-up and successfully recruited and trained Service Delivery team within 3-month period and developed methodologies for Project Management (using Prince2), Change Management (Lean), Business Process Re-engineering, Business Consultancy and Business Readiness.Implemented 24 separate client change programmes over 4 years using a wide.

Operating in a variety of Programme / Change Managemenr roles within the Financial Services sector. Projects included:Contact Centre operations and technology strategy for £30m asset management business. Implementation of automated testing tools to automate regression testing of 13 separate applicationsAchieved first business unit in the NatWest Group to.

Nlp Practitioner, Neuro Linguistic Programming

Emotional Intelligence Measurement And Feedback

Social Science

Fellow Of The Chartered Management Institute

Psych-K Facilitator, Psychology