Jenny Watkins Fcmi Email & Phone Number

Birmingham, Gb

Birmingham, Gb

Director of independent membership consultancy for the non-profit sector. We help organisations to assess, optimise and advance their provision of member services. Non-profit organisations are focused on affecting positive change. But their ability to succeed is often blocked by persistent challenges that can be difficult or expensive to navigate using in-house teams. Intercloud9 can help. We provide advice, support and technical assistance in three key areas that mirror the optimal path to growth for non-profit membership organisations. Addressing the core elements of strategy, change management and technology helps these organisations to quickly clear hurdles and expand their membership in a sustainable way.

Gloucester, Gb

Supporting the Quality Assurance Agency for Higher Education to develop its commercial strategy through its member value proposition, high quality products and services and world class member and audience engagement.

Bristol, Bristol, Gb

Women’s Aid is a grassroots federation working together to provide life-saving servicesin England and build a future where domestic abuse is not tolerated. Our 160 memberorganisations provide services to women and children who have experienced domesticabuse across the country.As Director of Development I am leading the transformation of Women’s Aid’s membership model and offer to the membership alongside building sustainable sources of income for the federation. This involves working collaboratively with leaders across the organisation, federation as well as the wider VAWG sector and its key stakeholders. I am shaping the future vision for our unique, life-saving network of services, ensuring the federation and our members remain robust and sustainable for the future.

London, England, Gb

Major Responsibilities;Commercial vision, strategy and re-design of a portfolio of specialist SaaS CRM technology and digital partners for the NFP sector with commercial and marketing teams in the UK and Australasia. I propose and execute strategies for business transformation including a new target operating state, and unification of technical platforms people/customers engagement plan while coordinating a companywide staff engagement forum to bring together representatives from across business. I devise new SaaS GTM strategies for CRM while managing service products in NFP sector. Support demand and lead generation activities by streamlining MarComms functions.Key Deliverables;• Rebranded two of four brands within Division by introducing new managed service products.• Increased staff engagement score from 4.3 to 6.7 over 12 months by facilitating workshops.• Drove improvements in revenue and sales forecasting by formulating sales / reporting processes.• Facilitated gross margin improvement by 50% to 70% within 12 months by upgrading commercial models.

Major Responsibilities;I have executed as a thought leader and change management expert in not-for-profit sector as well as directed and managed market-leading CRM digital and business transformation while delivering key performance targets for business. I was facilitating not-for-profit organisations in transforming operations, customer service, and technology by utilising Lean / Systems Thinking methodology while ensuring operations management across business.I have developed a new public sector sales channel in 2014 leading to Protech's single most significant provider of CRM solutions on government's G-Cloud (Digital Marketplace) in 2016. I was supporting clients in delivering organisational and digital transformation including Chartered Management Institute, and Institute of Chartered Accountants (England & Wales).Key Deliverables;• Improved annual sales revenue by over 30% by meeting business development growth targets.• Maximised EBITDA by 40% within four years by decreasing operating costs by 20% per annum.• Established and set business for a successful sale to private equity firm Clear Course LLP in July 2019.• Achieved pan-government security accreditation for Protech's portfolio of technology solutions certified by Home Office and Government Digital Services.

Birmingham, West Midlands, Gb

Major Responsibilities;I was creating and deploying an in-house fleet management digital platform by offering unique market-leading customer self-service / digital capabilities. I have devised and executed commercial / technology strategy for start-up Fleet Management business to support operating model.Key Deliverables;• Raised profit margins and value for customers by building strong relationships with fleet technology partners.• Generated USP for business by fostering partnerships with stakeholders in automotive sustainability sector.Formed partnerships with stakeholders in the automotive sustainability sector to create USP for the business.Established key partnerships with fleet technology partners, harnessing ‘big data’ analytics to drive value for customers and increase profit margins.

Head hunted by market leading Management Consultancy practice to lead the design and delivery of organisational development programmes, ‘Lean’ efficiency programmes and leadership / management development programmes across a range of private and public sector clients, delivering measurable improvements in staff engagement, customer service and operational efficiency.

Edinburgh, Scotland, Gb

Head hunted by RBS to assume responsibility for the development and delivery of transformation strategy for asset management division of the RBS. Designed and delivered all aspects of this major transformation programme, from organisational design through to leadership and staff development. Leading a team of 275 UK Contact Centre based staff (opening position of 350 FTE’s reduced to 275 through operational efficiency savings) and annual budget of £4.5m. Developed and embedded ‘Lean / Systems Thinking’ culture through engagement of advocates trained in demand analysis, value stream mapping, waste walks, team-based problem solving and capability measures. Delivered 7% overhead reduction in first 6 months. Final sustainable savings quantified at £1.25m annually. Overall headcount reduction of 75 FTE’s over 3 years.Reduced customer ‘failure demand’ by minimum 15% (4700 calls per month) and reduced customer concerns by over 60% within six-month period.Re-focused resources on revenue generating activities, moving business from loss making position of £1m per month to £20m per annum profit.

Joined business as a start-up and successfully recruited and trained Service Delivery team within 3-month period and developed methodologies for Project Management (using Prince2), Change Management (Lean), Business Process Re-engineering, Business Consultancy and Business Readiness.Implemented 24 separate client change programmes over 4 years using a wide variety of business solutions from CRM and qualifications management through to fundraising, e-commerce, and marketing systems, in conjunction with programme management for client change programmes.Awarded Lloyds TSB / Microsoft small business enterprise award in 2002.Successfully negotiated equity-based venture capital investment in 2002 and increased turnover by 42% over 4-year period.

Operating in a variety of Programme / Change Managemenr roles within the Financial Services sector. Projects included:Contact Centre operations and technology strategy for £30m asset management business. Implementation of automated testing tools to automate regression testing of 13 separate applicationsAchieved first business unit in the NatWest Group to gain Year 2000 certification.New Business Processing System integrated with the Rover dealer showroom system utilising leading edge workflow capability, credit scoring and automatic underwriting. Design of 'business readiness' programmes for joint venture with Rover Group.Design and development of fully integrated automatic underwriting system for financial services Joint Venture.

Nlp Practitioner, Neuro Linguistic Programming

Emotional Intelligence Measurement And Feedback

Social Science

Fellow Of The Chartered Management Institute

Psych-K Facilitator, Psychology