Jenny Wong Email and Phone Number

Kira Talent is a holistic admissions solution.

Responsible for assessing client eligibility for services and long term care placement, analyzing client care needs, and planning service delivery to clients to maximize quality outcomes for clients and the organization.• Managing the client life cycle process from initial contact to discharge of 124 accounts/clients • Subject matter expert and an all-around resource for clients, families, service provider organizations, and community organizations to coordinate a plan of care to meet client needs • Planning and coordinating up to 5 different service provider organizations to each of 124 client files, ensuring smooth delivery of health care services• Tied for first in productivity of number of assessments completed last quarter despite being a newer member on a team of 13• Managed budget of $70,000 to allocate services amongst accounts and never went over budget • Collaborate with senior management to ensure customer success initiatives are being met • Knowledgeable with risk event management including de-escalation, escalation when necessary, and handling escalated situations that puts the company at risk• Exercise independent judgment and analysis in determining the best methods to resolve issues that arise from clients by creating effective and creative solutions that meet client needs

Clinical Instructor to MScPT students on their 6-week clinical rotations. Completed assessments on their skills and provided feedback.Assisted with 2022 admissions cycle by reviewing applicants.

Evaluated and provided physical therapy treatments for multi-trauma, burns, orthopedic, medical, cardiovascular, surgical, oncology, and neurological patients at in-patient rehabilitation center.• Strong understanding of specific needs and challenges of many different populations, including the frail and elderly• Strong communication skills with an interdisciplinary team including doctors, nurses, and allied health

Evaluated and treated patients in fast-paced clinic and in home. Worked with those with neurological conditions as well as complex musculoskeletal injuries.• Received no less than 5/5 star reviews in duration of practice from providing outstanding service• Leading clinician, responsible for 18% of revenue of the clinic in a team of 8 • Experience communicating extensively within an interdisciplinary team (case managers, lawyers, clinical experts, etc.) to meet customer needs to further drive revenue growth • Assist customers in attaining optimal outcomes by providing advice and feedback regularly to clinic director to assist with land and expand efforts• Use of KPIs to measure self-progress in customer retention rate• Initiated student-clinic partnership with Queen’s University program; experience supervising and instructing MSc Physical Therapy students and PTAs

- Private practice overseeing neurological conditions such as stroke, post polio syndrome, SCI- Largely independent, making own appointments and completing case reports, OCF reports

- Busy private practice setting with a large MVA and private caseload, and also servicing WSIB and LTD patient populations- Had own caseload, and was independent performing initial assessments, creating diagnoses and prognoses, and performing treatment such as exercise prescription and progression, manual therapy, soft tissue release, and modalities - Experience completing OCF-18 and OCF-23 forms independently- Experience delegating tasks to support personnel including R. Kin and PTAs

- Acute inpatient internal medicine and oncology floor with conditions such as cancer, pneumonia, pericardial effusion, and multiple co-morbidities- Complete mobility assessments, balance assessments, and perform chest physiotherapy as well as delegate treatment to PTAs with the goal of safely discharging patients home- Commended for providing compassionate care and spending time outside of placement studying patient conditions and physiotherapy treatment to improve quality of care for patients- Provided an in-service to the acute physiotherapy team on Immunotherapy and physiotherapy

- Acute inpatient cardiology floor with large focus on interprofessional collaboration with OTs, OTA/PTAs, RNs, and MDs and completing mobility assessments and providing treatment to populations with conditions such as CHF, COPD, stroke, and cancer- Had own caseload to independently assess and treat patients, measuring vital signs, safely guarding, and monitoring for red flags with the goal of safely discharging patients home- Commended for providing compassionate care and building positive therapeutic relationships

- Outpatient physiotherapy for geriatric conditions such as chronic low back pain, neck pain, general deconditioning, and stroke- Balanced own caseload to clinically assess and evaluate patients and providing appropriate treatment for follow-up cases- Exposure to ambulation training, mobilizations, soft tissue release, manual therapy, exercise prescription, taking vital signs, and use of modalities (robot hand, tilt table, partial body weight-supported treadmill gait training, vibration therapy, anodyne therapy, etc.)- Commended for manual therapy technique and handling as well as having entry-level skills in assessment and intervention

- Planned, developed and delivered exercise classes to seniors - Created strong bonds with class and educated seniors on exercise

- Busy private practice with strong focus on manual therapy, exercise prescription and modalities- Assessed and treated patients with a wide variety of musculoskeletal injuries, including overuse injuries and workplace injuries (WSIB)- Experience with treatment such as exercise prescription, joint mobilization, shockwave, and ultrasound

- Outpatient physiotherapy for diverse geriatric conditions including post-TKR, post-THR, osteoarthritis, and shoulder impingement- Experience with treatment such as soft tissue release, exercise prescription, joint mobilization, electrical stimulation, and ultrasound- Commended on creating meaningful therapeutic relationships with patients- Had 50% of caseload at the level of a first placement, conducting assessments, treatments, and discharge planning

- Planned, developed, implemented, promoted, delivered, and evaluated Wellness and Community Outreach programs, specifically the Exercise and Falls Prevention Programs- Managed funding with 50+ locations' exercise programs through Toronto Central, Central, and Toronto East LHINs - Performed administrative and clerical duties such as phone enquiries, program enrolments and documentation, data entry, creating flyers

- Worked with diverse population of students and staff, create positive community dynamic- Guided and support students’ personal, social, academic, and mental health issues. Had floors of up to 50 students per term- Planned, budgeted, promoted, and executed approximately 6-8 events per month every term, creating meaningful and diverse programming for students in order to meet their needs- Went above and beyond running 4 event/month minimum requirement and ran on average 6-8 events/month- Managed budget of $400 every term (4 months) for a total of 5 terms during this role - Received 2 awards while holding this position: Balance award and Team award

- Instructed a lab on a Kinesiologist-related topic (2014: reaction time, 2015: cardiovascular health), using lab equipment and techniques such as measuring breath-by-breath oxygen uptake

- Acted as first point of contact in residence with students, faculty, parents and visitors- Promoted community and diversity as well as maintain professionalism- Provided excellent and consistent customer service

- Planned and supervised exercise programs for the elderly (i.e. falls prevention)- Communicated and collaborated with PT, OT, RN, PSW's, & RSW regarding clients’ mental, physical, and emotional health and needs- Created fulfilling physical and social activity programs and provided 1-on-1 support