Jen Parker Email & Phone Number

Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona

Customer success and support strategy - responsible for developing the strategy in line with the Head of Growth.Reporting - Produce the required weekly & monthly Customer Support reports to form part of an overall Customer Success & Support report for distribution to the Senior Management and Executives. Cross Functional Collaboration - work with sales team and marketing around product messaging but also what is working / not working with customers and customer segments.Customer Onboarding - Onboard customers on how to use idibu products. Developing onboarding materials and processes. Updating as and when required as products and market segments evolveGoal Setting: Set goals with customers, with a clear understanding of what they are looking to achieve with the Compono products they currently use and how Compono can work with them to meet these objectives.Managing a team of 6 which is a brilliant part of my role. Responsible for bi-annual reviews, 121s and Performance & Development reviews.

Barcelona Area, Spain

Implementing our hiring & onboarding strategy for both freelance & permanent hiresUsing metrics and benchmark data to help drive continuous improvement Consulting key clients on their talent acquisition strategiesContributing to 40% business growth year on year Project lead - client retention strategy consistently achieving 88% retentionHR internal communicationsDevising a people plan and working closely with the MD on continuous improvment plansEffectively collaborating with remote teams across EMEA & APAC Maintaining and developing relationships with a high portfolio of clients across multi recruitment sectors Developing and organising SaaS product training Organising event & trade shows Systems used - Slack, Hubspot, Google Suite, Snagit, Helpscout, Intercom, Xero, GoToMeeting

Manchester, United Kingdom

This was a fantastic role which involved attracting and sourcing high calibre employees across a wide range of job roles and disciplines to support a period of growth in the organisation. Ensuring speed of reaction and the quality of candidate was achieved. I had ownership of the full recruitment process from attraction to offer as well as the full onboarding process.Key Achievements Implemented direct hiring initiatives to help decrease cost per hire, reduced by 15%Created a matrix for analysing and tracking cost per hireEffectively managed the agency PSL and reduced cost per hire Established and developed local university partnerships and increased direct hires Devised & rolled out Recruitment & Selection Training for Managers Developed and managed a small recruitment team Lead a significant recruitment drive , 190 hires across multiple sectors

Manchester, United Kingdom

Overall accountability for all recruitment activity in the UK across 19 diverse sitesDelivered & designed the UK Recruitment model as part of a Global HR Team Effectively managed a third party PSL and virtual remote teamSenior stakeholder management Business coaching & continuous training Managing the End to End Recruitment processes Lead on the UK Graduate & Intership programmes Working to Best Practice recruitment methodologies and KPIsKey AchievementsImplemented a Master Vendor Agreement Managed recruitment across 19 UK based sites Devised Assessment Centres across multi disciplines Managed various niche recruitment campaigns

Nottingham, England, United Kingdom

Account managed senior stakeholder relationshipsWorked in close cooperation with a number of direct and indirect team colleagues to ensure time, cost and process effective delivery within a numnber of business areasBusiness partnered Commercial Operations; Field Sales, Corporate Accounts, Marketing, SME, Venues & Events, Micro-generation, Telesales and New Connections Translated strategic plans into operational delivery programmes for delivery by the Resourcing TeamHeld operational accountability for the delivery of senior level recruitment in business areas in conjunction with HR Business PartnersProject managed business-unit-related resourcing projects such as Employer EVP, Branding and Candidate EngagementCo-ordinated and managed remote teams to ensure project deliveryDeveloped sourcing and selection strategies Worked with HRBP, L&D Partner and Resource Delivery team to ensure robust talent, succession and pipeline development processes were maintained for business areasKey Achievements Implemented strategies to reduce cost per hire by £450 per hire (700 hires per year)Set-up quarterly PSL partner workshops Lead national recruitment campaigns across multiple recruitment sectorsLaunched various marketing initiatives and referral schemes

Manchester, United Kingdom

Managed, coached and developed a team of 3 direct reports as well as operating as a Recruitment Consultant. Consultant responsibilities included prospect sales calls, client meetings, interviewing candidates and filling both temporary and permanent jobs at various levelsRanked 4th for consultant performance within the Manchester office out of 80+ Consultants (2006)Management responsibilities included conducting appraisals, disciplinary meetings, one to ones Consultant review meetings, reporting, setting KPIs, budgeting, working to financial targets, recruitment and trainingAccount Managed key clients on a national and regional basis e.g. The Walt Disney Company, Selfridges, Swarovski, Mamas & Papas and AdidasImplemented assessment centresNetworking across branches on a national basis, developing relationships with colleagues to ensure client recruitment objectives were metProject Managed high volume recruitment campaignsProviding bespoke candidate attraction strategiesCompetency based interviewing tailored to the needs of the clientBusiness development and sales; secured eight new national preferred supplier agreementsCross selling other areas of the Search business to clients