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Jennifer Petit Email & Phone Number
Senior Director Customer Success and Retention
at
WOW! Internet, Cable & Phone
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Director Customer Success and Retention
Location
Englewood, Colorado, United States
Company size
Who is Jennifer Petit? Overview
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Quick answer
Jennifer Petit is listed as Senior Director Customer Success and Retention at WOW! Internet, Cable & Phone, a company with 2215 employees, based in Englewood, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Jennifer Petit.
Jennifer Petit previously worked as Senior Director Customer Success/Retention at Wow! Internet, Cable & Phone and Senior Director PMO/Business Analysis at Wow! Internet, Cable & Phone. Jennifer Petit holds Ba, Communications & Marketing + Finance from Fort Lewis College.
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Email format at WOW! Internet, Cable & Phone
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WOW! Internet, Cable & Phone
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Profile bio
About Jennifer Petit
Jennifer is a proven leader and strategic thinker with over 24 years of telecom experience in roles vital to business transformation. She is known for cultivating solid partnerships with key stakeholders and building high-performing teams to deliver impactful results. She is particularly adept at leveraging data analytics and customer insights to identify operational improvement opportunities and implement innovative, targeted solutions. Jennifer is a visionary leader with keen attention to business success.
Current workplace
Jennifer Petit's current company
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Wow! Internet, Cable & Phone
10 roles
Jennifer Petit work experience
A career timeline built from the work history available for this profile.
Senior Director Customer Success/Retention
Current- Owns WOW! 's customer retention strategy and leads a team to deliver programs and tactics that build loyalty and reduce churn while protecting revenue. - Tracks competitor encroachment and develops persuasive offers and pricing tactics that reinforce WOW's value proposition and mitigate customer shopping. - Partners with Call Center - Base Management.
Nov 2021 - Present
Senior Director Pmo/Business Analysis
- Created a new team of 7 Business Analysts within the Program Management Office to introduce best-in-class program development practices and efficiently deliver critical transformation initiatives.- Established best practices and standards for requirements, process documentation, and QA testing. - Accelerated deployment of critical programs to deliver 40+.
Oct 2019 - Nov 2021
Director Spatial Data & Serviceability
- Established the first GIS/Spatial Analysis team at WOW! to solve a commercial sales challenge where agents lacked timely visibility to existing coax and fiber plant locations and were losing sales. - Hired a new team of four GIS analysts and selected vital vendor partners to digitize all paper and desktop network fiber and coax plant maps. Selected a.
Sep 2017 - Oct 2019
Director Program Management
- Joined WOW! to establish the first Program Management Office.
- Hired 6 new Project Managers and built the PM practice framework.
- Partnered with key internal stakeholders to identify, evaluate and prioritize new projects.
- Introduced regular communication cadences for methodology, process, and status.
- Coordinated the program portfolio, balanced staffing across 20+ projects.
- Accountable for program success with executive sponsors.
Jan 2014 - Sep 2017
Product Development Manager
- Launched highly strategic telecommunications product offerings.
- Led large cross-functional teams to develop cutting edge commercial telecom products.
- Introduced a new E2E development process that streamlined delivery.
Jan 2011 - Jan 2015
Staff Project Manager - Product & Technology Implementation
- Transformed E2E Ethernet services with the introduction of a common service platform and order automation.
- Reduced service delivery intervals and improved the customer experience accelerating $17M in revenue.
- Virtually connected 4 National Network telecom labs
- Implemented new software to facilitate equipment sharing and dynamic testing configuration management.
- Improvements reduced lab costs by $4M annually and accelerated market launch for competitive products & services
Jun 2007 - Jan 2011
Internal Auditor
- Investigated company operating risks and proposed mitigation strategies to leadership.
- Introduced SOX compliance requirements for across the enterprise.
Jun 2005 - Oct 2007
Analyst - Network Reliability & Redundancy, Circuit Routing
- Various roles
Jan 2004 - Nov 2007
Jan 2000 - Jan 2004
3 education records
Jennifer Petit education
Ba, Communications & Marketing + Finance
Fort Lewis College
Master'S Degree, Telecommunications Management
Webster University
Pmp, Project Management Professional
Project Management Institute
FAQ
Frequently asked questions about Jennifer Petit
Quick answers generated from the profile data available on this page.
What company does Jennifer Petit work for?
Jennifer Petit works for WOW! Internet, Cable & Phone.
What is Jennifer Petit's role at WOW! Internet, Cable & Phone?
Jennifer Petit is listed as Senior Director Customer Success and Retention at WOW! Internet, Cable & Phone.
Where is Jennifer Petit based?
Jennifer Petit is based in Englewood, Colorado, United States while working with WOW! Internet, Cable & Phone.
What companies has Jennifer Petit worked for?
Jennifer Petit has worked for Wow! Internet, Cable & Phone, Centurylink, Qwest Communications International, Inc., and Mci Worldcom Communications Inc.
How can I contact Jennifer Petit?
You can use AeroLeads to view verified contact signals for Jennifer Petit at WOW! Internet, Cable & Phone, including work email, phone, and LinkedIn data when available.
What schools did Jennifer Petit attend?
Jennifer Petit holds Ba, Communications & Marketing + Finance from Fort Lewis College.
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