Jen Pfiffner Email and Phone Number

After many years with the City of Moscow, I decided to transition to a new career. Like my past work with employees and community members, my passion lies in creating opportunities to overcome hurdles in many fields, and in real estate, that means helping friends and family realize their goals in owning a home, finding the perfect investment, and more.Agents with Moscow Realty provide the best real estate experience with professional ethical conduct, dynamic marketing approaches and skills, and are excellent communicators. Their experience and skill in making the buying and selling process so positive for our friends and neighbors for more than 75 years fits well with my commitment to our community. I chose to work with Moscow Realty for these reasons and given their commitment to our community, which has always been near and dear to my heart!

As a former local government employee who’s worked with all facets of a municipality, I’m uniquely experienced in understanding the importance of having foundational structures in place for an organization. Moreover, I have an innate sense and approach to developing those structures in a way that provides for buy-in from all stakeholders, including but not limited to, the public, staff, administration, boards, commissions, and elected officials.With more than 15 years in the public sector and an additional seven years’ experience in the non-profit sector, areas of expertise include the following:• Strategic Planning• Personnel Policy Development• Citizen Engagement• Employee Relations & Culture• Community Engagement• Public Relations• Research• Risk Management• Branding• Project Management, Planning, Coordination• Change Management• Conflict Management• Financial Impact AnalysisI provide a demonstrated history of solutions-oriented work coordinating efforts between local, state, university, non-profit, private sector, and community stakeholders. Strengths include collaborative community building, citizen engagement, government, and public relations, with a strong operational background and a great ability to motivate and bring people together to achieve any goal. My experience provides proven communication techniques to promote engagement with all stakeholders.

Managed Human Resources processes including benefits administration, open enrollment, life event adjustments, voluntary plans to include process improvement and benefit managed for individuals and families.Readily prepared, responded, and advised on community aspects including branding, marketing, and public information to support, manage, and impact change.Coordinated the activities of Recreation, Culture, and Employee Services to include Arts, Community Events (Moscow Farmers Market), Parks, Recreation, and Human Resources with a budget impact of more than $2M. Managed public information, strategic planning, and other special projects, such as bond elections, community branding, and engagement. Led social media team in the development of content and consistent messaging growing outreach to nearly 15,000 followers. Engaged in intergovernmental affairs with local and state agencies establishing collaborative partnerships between public, private, university sectors.

Managed public information needs, strategic planning process, community collaboration efforts, and community engagement efforts. Acted in interim roles as assigned to include Moscow Urban Renewal Agency support and as Human Resources Director managing all facets of salary and benefit administration.Worked with all departments as needed to achieve annual goals and coordinate special projects. Researched and prepared analysis for the organization on items such as legislation, facility needs, goal setting, performance management, active living, and sustainability. Managed public information duties including the development and dissemination of media releases and coordinated with media representatives growing engagement an average of 4% per year. Administered the organization’s biennial citizen survey achieving a more than 24% response rate and developed the accompanying report of results.

Effectively provided support to leadership, fostering accountability, and coaching for staff fostering a positive and productive team environment.Worked with all departments as needed to achieve annual goals and assist with special projects including grant management and public presentations resulting in successful implementation of urban renewal agency plans and state transportation grants totaling more than $2M. Researched and prepared analysis for the organization on items such as legislation, facility needs, goal setting, performance management, active living, and sustainability. Managed public information duties including the development and dissemination of media releases and coordinated with media representatives. Administered the organization’s biennial citizen survey and develop the accompanying report of results. Managed the City of Moscow VanPool program providing sustainable regional transportations options for more than 60 individuals. Organized and promoted internal employee recognition events and coordinated community relations and engagement activities for all facets of the organization.

Responsible for all planning, budgeting, program and marketing development, advertising, and media relations that reflected market research data. Assisted directors in the identification and development of systems and service delivery improvements and recurring accreditation processes. Wrote advertising copy and patient education brochures.Produced and oversaw the production of media, including news releases, photos, videos, and audio recordings. Monitored marketing campaigns to measure effectiveness specifically in Family Birth Center with marked increase in patients noted with each campaign. Oversaw branding initiatives and monitored the need for branding updates. Cultivated relationships and looks for opportunities to partner with local businesses, nonprofits, governments, and clubs on initiatives and programs to improve the quality of life for people in the local and regional service area. Responsible for administering the Community Relations Department to assure growth and community awareness. Coordinated the annual Pink Tea fundraising event raising nearly $50K per event.

Assisted in data collection and reporting outcomes based on the administration of systems design, policies, and processes that minimize, to eliminate harm while optimizing patient care and outcomes.Managed resources and records for 400+ volunteers of all ages.Successfully organized volunteer training and recognition events contributing to a satisfying and motivating volunteer experience.