Jennifer Pumphrey Email & Phone Number

Kansas City, Missouri, United States

Partner with Marketing leadership, business partners and IT painters to manage roadmap and backlog for all digital products. Lead time of SAFe agile Product Owners to oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing. Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization as well as operational execution. Work with channel and product marketing to develop positioning and messaging and ensure differentiation from competitors. Monitor and evaluate product performance to facilitate continuous iteration and improvement.

Kansas City, Missouri

Owner of the client experience for digital products and services and digital marketing optimization. Responsible for facilitating the implementation of client-centric initiatives that align with channel priorities. Initiate and oversee key steps in the implementation process, including competitive analysis, audience research, user experience, web design and decision making responsibility for prioritization in the technical development process. Direct management responsibility for team leading user experience and design, digital marketing optimization, and social enablement.Member of American Century Investments' Speakers Bureau since 2010, responsible for facilitating financial literacy seminars for local student and business groups.

Kansas City, Missouri Area

Responsible for managing business partner relationships in Intermediary and Institutional, working with them to prioritize digital work, lead experience development and ensure the output meets business needs. Heavily focused on information architecture, interaction design, user experience and usability.

Lead web development projects from inception to implementation; consult on user experience and information design; end to end management of email marketing via Silverpop and Eloqua, from technical strategy through program development and execution.

Evaluated competitive needs and client requests to initiate and manage product improvements in production, design, and delivery of participant statements. Conceived of, initiated and led project to develop new statement design and print process resulting in a $1.9 million annual hard dollar cost savings, increased client satisfaction scores, and DALBAR Communications Best Practices recognition for Defined Contribution participant statements.

Direct management responsibilities for team of Internet and hard-copy Product Managers and Business Analysts.

Managed workflow for, trained and evaluated analyst team and acted as technical liaison between entire RPS department and Information Technology; Designed technical skills matrix and defined core leadership competencies used to train and develop career-pathing for staff and to assist with hiring decisions. Methodology adopted by entire department; Managed process to develop and launch department-wide Intranet, including personally developing the style-sheet and multiple pages in Cold Fusion CFML and HTML

Master'S Certificate, Project Management

Mba, Management Information Systems

Ba, Industrial Relations

Ted Kalfus award for Outstanding Industrial Relations Student

Education record