Account Director - Enterprise Sales

Maintained quarterly revenue retention between 97.50% to 98.49%, have achieved a Far Exceeds on reviews, finished 2nd in 2010, 1st in 2011 & 2012 on sales stack rankings, helped to roll out and establish the Indirect CRS position and processes, continuously train new reps about the Channel Program.•Work with 6 Channel Sales Managers and support their Indirect Agents / Sub Agents and the Agents current base of customers.•Manage primarily Midwest and West Coast markets. Responsible for over 700 accounts billing $10,000 and below.•Highly knowledgeable about Channel Programs and how to establish and build relationships with Agents.•Complete base reviews to ensure continued residual payouts for Agents.•Support Agents in establishing new locations, upselling, moving, and renewing with in their existing customer base.•Quickly and effectively solve Agents customer challenges; installation issues, billing, and trouble ticket maintenance.•Established key relationships with in the tw telecom organization..

Sell Toshiba Phone Systems, voice and data products, and services to 500+ base of mid and large companies nationally. Develop new and existing business, provide customer service, programming consultation and training, and oversee technical support from the initial sale thru install. Penetrate banking, manufacturing, financial, restaurant and healthcare vertical markets. Oversaw and trained account management procedure and programs within company. Maintain critical vendor relationships: Toshiba, Cisco, Adtran, Sonicwall, and Oyasis. Sell voice and data services as an Indirect Dealer for McLeod, NuVox Communications, XO Communications and ATT.

Started in a newly developed Account Management position. Maintained a working relationship with existing client base to ensure customer satisfaction and renewal opportunities. Promote, sell and close integrated communications services within an existing base of clients, 500 plus. Sold voice, long distance, T-1 internet access, WAN applications, web hosting platforms, VOIP services and multiple complex communications ancillary services. Facilitate and monitored new and existing clients provisioning, installation, billing and trouble issues daily to ensure an excellent customer experience. Maintain daily and monthly funnel management.

Responsible for cold calling, telemarketing, proposal generation and sales presentation. Requirement to meet monthly quota on sales of telecom circuits/data circuits. Duties included prospecting, proposing and securing the sale of various integrated communication products for businesses. Major requirements consist of a consultative approach to gain a customer’s confidence and ability to understand their needs to develop a solution of products and services to increase productivity and performance. Other activities include new product rollouts, customer relationship development, contract negotiations, order fulfillment, organizational skills, and key client retention of accounts.

Primary client contact for SSM Health Care and Tampa General. Work with partnering company, Dicom, to traffic all media buys. Oversee the creative and production departments to see that client needs are met and schedules are maintained. Coordinator and primary contact of outdoor signage, broadcast, newspaper, and radio. Compile background research from the Internet, newspapers, and existing products. Deliver presentations to prospective clients.