Jennifer A. Ray Email & Phone Number

Nashville, Tennessee, United States

Providing application support for CityWorks PLL & Cityworks AMS and for the Document Management System, which includes OpenText ApplicationXtender and Kofax Capture suites. Performing application testing and troubleshooting for related systems and applications. Performing project analysis activities for enterprise-wide application projects. Serving as departmental and project liason for applications being developed or customized. Coordinating and communicating the activities of other team members, including process owners, users, departments, ITS technical team, and consultants. Training teammates and end users on procedures and systems.

Greater Nashville Area, Tn

Providing application support for CityWork and for the Document Management System, which includes OpenText ApplicationXtender and Kofax Capture suites. Performing application testing and troubleshooting for related systems and applications. Performing project analysis activities for enterprise-wide application projects. Serving as departmental and project liason for applications being developed or customized. Coordinating and communicating the activities of other team members, including process owners, users, departments, ITS technical team, and consultants.

Consultation and Planning of Large Scale Enterprise Document/Content Management SolutionsConsult, Install, Manage and Administer Documentum Imaging Products, Kofax Products, Captovation ProductsCoordination, Planning and Design of Training ProgramsConduct Technical and Administrator Training CoursesIntegration and Maintenance of Backup Hardware and SoftwareHardware Support & Installation

System Administrator for a Content Management System utilizing LEGATO SYSTEMS and Kofax components; Web Master for department Intranet sites.This was a continuation of my previous work for Nortel Networks. The department I reported to was outsourced by Nortel Networks to PriceWaterhouse Coopers.

System Administrator for a Content Management System utilizing LEGATO SYSTEMS and Kofax components; Desktop Support for AP department; Web Master for AP department intranet sites.I worked for Nortel Networks for 6 months prior to regular full-time employment as a contractor, and only left in 2000 when the department I reported to was outsourced by Nortel Networks to PriceWaterhouse Coopers, where I worked for another 2 years.