John Enright Email & Phone Number

Ireland

Ireland

Leading a global team of Learning Experience Designers to create and measure successful training solutions for the Customer Service associates in Wayfair. Dedicated to fostering a culture of continuous learning and development within the team, their approach combines cutting-edge learning technologies and methodologies. Passionate about optimising the customer experience, the goal is to blend creativity with instructional design principles to empower the team to excel in delivering world-class service.

Ireland

Responsible for management of learning tech tools.Support in the implementation of technology solutions that helps develop innovative course content and new learning experiences.Partner with stakeholders and subject matter experts worldwide across the Service organisation to determine individuals, workgroups, and organisations’ training needs.

Cork, County Cork, Ireland

Lead, manage and coach of a team of Learning Experience Designers (LXDs).Manage my team to develop learner engagement strategies, evaluation plans, and process improvement initiatives.Provide design oversight for my team, ensuring adherence to quality standards.Build relationships with stakeholders to understand/address business challenges and promote an effective learning experience for our learners.Collaborate effectively with global stakeholder teams; Training Delivery, Operations, Quality, and Compliance, to identify knowledge gaps, and develop technical and non-technical training content.

Cork

I am responsible for the creation and localisation of Seller Support training materials– eLearning, ILT, VILT, & blended. My role involves adapting existing training content to make it relevant for global audiences, while ensuring that it is accurate and culturally appropriate for the target locale. Core Roles and Responsibilities:Migrate training material to single source project LCMS (Xyleme).Review training materials and localize the processes and procedures specific for the EU.Partner with program managers to scope program needs, training, and language differences for operating units and audiences in the EU.Adapt existing learning content to make it relevant for new target audiences.Conduct program discovery sessions with stakeholders and subject matter experts including necessary front-end analysis to clearly define program and training outcomes, solutions, and success measures.Manage stakeholder interaction in order to foster strong working relationships.Present the content to trainers in train-the-trainer sessions.

Cork

Responsible for coordinating and delivering CETB (FÁS) funded courses in Office Administration, Creative Media and Information Technology.Duties include: induction, registration, attendance, assessment, training needs analysis, course feedback, work experience placement and progression to employment / further education.

Cork

Joined this startup at its inception in a part time role to coordinate staff, learning content creation, create and manage the Learning Management System, manage the online classroom. Gained experience in Social Media marketing and promotion.

Cork

Duties include: course design, materials creation, evaluation, administration and quality assurance.

Duties include: course design, materials creation, evaluation, administration and quality assurance.Coordinating IT programmes (City & Guilds, FETAC).

Cork

Delivered FÁS registered programs in office administration.

Wellington & Wairarapa, New Zealand

Received ISADD training in applied behaviour analysis therapy. Worked with six autistic children of ages ranging from three to twelve.Employed in New Zealand on a working holiday visa.

Cork

Primarily employed in a CABAS home program for autistic students.

Master Of Arts - Ma, Technical Communication & E-Learning

The purpose of this programme is to equip graduates with the skills needed to design and develop multimedia content.

Master Of Science (Msc), Digital Communication And Media/Multimedia

Activities and Societies: Cork Campus Radio

Bachelor Of Arts (Ba), English & Sociology

Activities and Societies: Cork Campus Radio, English Literature Society

Certificate In Integrating Literacy, Adult Literacy Tutor/Instructor

Diploma In Disability Studies, Disability Studies